Rasheda Holdsworth
North York,ON
Summary
Dedicated to customer service and motivated to maintain customer satisfaction towards the successful company. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Associate - Remote
Miratel Inc Solutions
North York
01.2023 - Current
- Process Orders, Inbound & Outbound calls, Warm or cold transfer to department, Knowledge of Salesforce & MiCollab
Contact Centre Agent
Blue Mountain Resort
Blue Mountains
05.2022 - 10.2022
- Received Inbound & Outbound calls, Knowledge of Microsoft Teams, Nice in contact, Inntopia, Sell seasonal passes and ski pass for customers, Transferred customers to appropriate department
Home Agent – Service Ontario
Nordia
North York
10.2021 - 04.2022
- Assisted customers with booking appointments, Warm and cold transfer to appropriate department, Multitasking with customer over the phone and computer using Knowledge of ICEBAR, amazon connect, SIP, Skype computer systems
Emergency Dispatcher
Sonitrol Canada Security
Mississauga
05.2021 - 09.2021
- Monitor alarms that are received with multiple screens, Operate with eight or more radios, Dispatch emergency vehicles, Receive inbound and outbound nonemergency calls, LTA and LTC calls on establishments that haven’t armed or is late closing, Write service tickets for technicians to fix customer’s panel
Guest Service Officer (TIFF contract)
Plaza Premium Lounge- Toronto Pearson International Airport
Mississauga
07.2019 - 10.2019
- Escort business class passengers to and from gate, Meet and greet guests and make them feel welcomed, Assist passengers with luggage, Process guest payments, Coordinate with bell service and airport staff management
Guest Service Agent
Honda Sisley (Moved)
Thornhill
09.2016 - 12.2017
- Assist clients with booking appointments & cancellation, Face to face, phone & computer interaction with clients, Develop & maintain rapport with new and existing clients, Handled 60+ out/inbound calls with XTIME/CDK, Recommend sales, campaigns & promotions
Collections Agent (Full Time)
Global Credit (Recovery)
Markham
12.2014 - 07.2015
- Locate customers using credit bureau & other databases, One-month Quota, Handled 50+ out/inbound calls daily, Organized list according to severity of delinquency, Collaborate with accounts receivables staff regarding collection of payments.
Education
Some College (No Degree) - 911 Emergency Communications
Seneca College of Applied Arts & Technology
King City, ON04-2021
High School Diploma -
Phillip Pocock Catholic Secondary School
Mississauga, ON06.2009
Some College (No Degree) - Tourism -Travel Studies
Seneca College of Applied Arts & Technology
Markham, ONSkills
- Multitasking and attentiveness skills
- Interpersonal skills
- 67 WPM Typing and oral communication skills
- Customer service skills
- Computer & Microsoft skills
- Team working skills
- MS Office proficiency
- Customer Relationship Management (CRM)
- Customer Complaint Resolution
- Guest Services
- POS System Operation
- Appointment Scheduling
- Inbound and Outbound Calling
Accomplishments
- RBC insurance certificate
- IMS 200 Certificate
- CASAP National Certificate
- Passenger Awareness and Protection Certificate
- Emergency CPR/AED level C certificate
- 911 & Emergency Service Certificate
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Associate - Remote
Miratel Inc Solutions
01.2023 - Current
Contact Centre Agent
Blue Mountain Resort
05.2022 - 10.2022
Home Agent – Service Ontario
Nordia
10.2021 - 04.2022
Emergency Dispatcher
Sonitrol Canada Security
05.2021 - 09.2021
Guest Service Officer (TIFF contract)
Plaza Premium Lounge- Toronto Pearson International Airport
07.2019 - 10.2019
Guest Service Agent
Honda Sisley (Moved)
09.2016 - 12.2017
Collections Agent (Full Time)
Global Credit (Recovery)
12.2014 - 07.2015
Some College (No Degree) - 911 Emergency Communications
Seneca College of Applied Arts & Technology
High School Diploma -
Phillip Pocock Catholic Secondary School
Some College (No Degree) - Tourism -Travel Studies
Seneca College of Applied Arts & Technology
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