Rashed Alam
Scarborough,Canada
Summary
I am very hard working, responsible, obedient. I do have over ten years of restaurant experiences. No jobs is too small for me. I believe in team work which can led a business towards success. I am very friendly and easy. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Tim Hortons
02.2017 - 10.2019
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Observed packing operations to verify conformance to specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted team performance by developing customer service training materials and conducting service training.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Baker
Tim Hortons
09.2013 - 12.2016
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Determined baking times for various items.
- Maintained accurate inventory of baking supplies and ingredients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Analyzed customer preferences to design and create tailored products.
- Cleaned and maintained kitchen equipment and oven.
- Trained new employees on bakery methods and procedures.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Minimized operational costs through careful usage of resources while maintaining product quality.
Food Service Supervisor
Applebee's steak house
09.2008 - 08.2013
- Established and managed team schedules and shift assignments.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Tracked food production levels, meal counts, and supply costs.
- Developed new menu items that catered to diverse clientele tastes while staying within budget constraints.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Oversaw training of more than [Number] team members.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Baker
Tim Hortons
07.2009 - 04.2012
Cook Shift Leader
Swiss Chalet Restaurant
07.2005 - 12.2008
- Planned promotional menu additions based on seasonal pricing and product availability.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prepared and served various food items in fast-paced [Type] environment.
- Managed opening and closing shift kitchen tasks.
Education
Bachelor of Arts - Sociology.
University of Chittagong
Chittagong, Bangladesh.03.2004
Skills
- Data Analysis
- Business Development
- Program Evaluation
- Staff Development
- Negotiation
- Data Analytics
- Inventory Control
- International mobility management
- Project Management
- Employee Motivation
- Contract Management
- Policy Enforcement
Cell
437 848 4453
Availability
MONDAY 6 am to 10 pm
TUESDAY 6 am to 10 pm
WEDNESDAY 6 am to 10 pm
THRUSDAY 6 am to 10 pm
FRIDAY 6 am to 10 pm
SATURDAY 8am to 6 pm
References
- Abraham, District Manager, Tim Hortons, 647 717 2012
- Daniel Ramos, Manager, Tim Hortons, 647 802 4640
Languages
English
Full Professional
Hindi
Full Professional
Spanish
Limited Working
Timeline
Supervisor
Tim Hortons
02.2017 - 10.2019
Baker
Tim Hortons
09.2013 - 12.2016
Baker
Tim Hortons
07.2009 - 04.2012
Food Service Supervisor
Applebee's steak house
09.2008 - 08.2013
Cook Shift Leader
Swiss Chalet Restaurant
07.2005 - 12.2008
Bachelor of Arts - Sociology.
University of Chittagong
Similar Profiles
CHRISTIAN GILBAOCHRISTIAN GILBAO
Till Operator at Tim HortonsTill Operator at Tim Hortons
VISHALDEEP KAURVISHALDEEP KAUR
Team Member at Tim Hortons (Part Time)Team Member at Tim Hortons (Part Time)
Prabhmehar SinghPrabhmehar Singh
Crew Member at Tim HortonsCrew Member at Tim Hortons
Omar SajjadOmar Sajjad
Cashier at Tim HortonsCashier at Tim Hortons
Phimba AwajiPhimba Awaji
Project Scheduler at Government Of Canada ProcurementProject Scheduler at Government Of Canada Procurement