RaShae' Jackson
Anaheim
Summary
Dynamic Customer Service Representative that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Unit Clerk
La Casa
11.2023 - Current
- Managed patient records, ensuring accuracy and confidentiality while maintaining compliance with healthcare regulations.
- Coordinated communication between medical staff and patients to streamline operations and enhance service delivery.
- Scheduled appointments efficiently, optimizing physician availability and improving patient flow within the unit.
- Processed admissions and discharges, facilitating smooth transitions for patients while adhering to hospital protocols.
- Order laboratory tests and track results for timely provider review
- Serve as primary administrative support for clinical units in a fast-paced healthcare environment
- Answer and route high-volume phone calls while maintaining HIPAA compliance
Mental Health Worker
La Casa
04.2015 - 11.2023
- Facilitated individual and group therapy sessions to promote emotional well-being.
- Developed and implemented personalized care plans for diverse client needs.
- Monitored patient progress and adjusted treatment strategies accordingly.
- Collaborated with interdisciplinary teams to ensure holistic care delivery.
- Provided crisis intervention support during high-stress situations.
- Conducted assessments to evaluate mental health conditions and needs.
- Advocated for patient rights and access to necessary resources and services.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Documented client progress in confidential files.
Customer Service Specialist Manager
Twitter
06.2019 - 07.2023
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Analyzed customer feedback to identify trends and recommend process improvements to management.
- Trained new team members on customer service protocols and best practices to ensure consistency.
- Developed training materials that improved understanding of product features among customers.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Developed and implemented customer service training programs for staff to enhance service quality.
- Led team in resolving complex customer issues, ensuring prompt and effective solutions.
- Mentored junior staff, fostering skill development and promoting a customer-centric culture.
- Established performance metrics to monitor team effectiveness and enhance accountability.
Assistant Manager of Sales
Forever 21
07.2014 - 03.2017
- Led sales team to achieve monthly targets through effective coaching and performance management.
- Developed training programs to enhance product knowledge and customer service skills among staff.
- Analyzed sales data to identify trends and inform strategic inventory decisions.
- Implemented visual merchandising standards that increased customer engagement and drive sales.
- Managed scheduling and staffing, ensuring optimal coverage during peak hours for improved service delivery.
- Resolved customer inquiries efficiently, promoting retention and loyalty through exceptional service experiences.
- Conducted regular team meetings to align objectives, share updates, and foster a collaborative environment.
- Supported staff with training, guidance and confident leadership.
Resort Transportation and Parking Cast Member
Disneyland Resort
09.2009 - 03.2014
- Delivered exceptional guest experiences through friendly interactions and attention to detail.
- Adapted quickly to changing environments, ensuring seamless service during peak hours.
- Collaborated with team members to enhance ride safety and operational procedures.
- Assisted in training new cast members on best practices and customer service standards.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
Education
No Degree - Nursing
Casa Loma College
Van Nuys, CA07-2013
High School Diploma -
Paramount High School
Paramount, CA06-2008
Skills
- HIPAA compliance
- Documentation skills
- Multi-line phone system
- Medical records maintenance
- Electronic charting
- Medical terminology
- Patient scheduling
- Document management
- Strong organization
- Scheduling labs
- Unit administrative support
- Phone reception
- Medical terminology proficiency
- Customer service
- Data entry
- Staff leadership
Timeline
Unit Clerk
La Casa
11.2023 - Current
Customer Service Specialist Manager
Twitter
06.2019 - 07.2023
Mental Health Worker
La Casa
04.2015 - 11.2023
Assistant Manager of Sales
Forever 21
07.2014 - 03.2017
Resort Transportation and Parking Cast Member
Disneyland Resort
09.2009 - 03.2014
No Degree - Nursing
Casa Loma College
High School Diploma -
Paramount High School