Rashad K. Persons
American Canyon
Summary
I am a self-motivated individual, seeking a career that will provide stability, also a career that promotes professional and personal growth. I am eager to start a career that will give me a chance to utilize my skills and challenge me to perform at the highest level possible.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Staff Assistant/Union Leader – Chemical Dependency Recovery Services
Kaiser Permanente
09.2022 - Current
- Assists and Supports Directors and Senior Management
- Organizes and expedites the flow of work for the manager or the department and initiates any follow-up action.
- Frequently accesses highly confidential and sensitive information; handles such information with judgment and tact.
- Arrange large conferences and meetings, including securing the rooms, equipment, and presentation materials; coordinates all logistics so that events run smoothly.
- Maintains the manager’s calendar and occasionally makes travel arrangements. Performs other calendar-related or scheduling duties as needed.
- Prepares special reports and presentations that require data gathering and comparing and summarizing data.
- Help on-board new employees; may provide training.
- Create spreadsheets and graphics for presentations.
- Performs data input and maintains established databases; ensures data is accurate.
- Monitors the department budget, tracks and compiles expense reports. Purchases department supplies and manages inventory. Submits and tracks department invoices.
- Submit and track EVS/Engineering/Facilities' needs.
- Prepares and corrects timecards. Tracks employee attendance.
- Prepares documents for the manager from established templates, including meeting notes.
- Receives and screens telephone calls or visitors. Answers questions and provides information related to general department operations, policies and procedures using discretion for matters pertaining to confidential or sensitive information.
- May maintain the department’s website.
Medical Record Indexer/UBT Proxy/Safety Champion – Scanning Department
Kaiser Permanente
01.2018 - 09.2023
- Reviewed work queues to retrieve scanned documents
- Accessed and reviewed each scanned document and applied the required indices, such as medical record number, document type, department, provider name, date and other indices, which may apply.
- Managing various projects.
- Preparing and editing reports.
- Ensuring quality service and products.
- Maintaining databases and filing systems.
- Determined whether there is an encounter or order, which matches the scanned document; if there is an existing encounter or order, link the scanned document to that encounter or order.
- Distinguished Inpatient documents from outpatient documents and sent Inpatient documents to the Inpatient Queue in the scanning system
- Performed visual quality review of each scanned document and sent any non-scanned or illegible documents to the Scanner for re-scanning.
- Sent/Committed indexed documents electronically to the electronic medical record
- Sent indexed/committed documents to the Quality Assurance Clerk
- Performed routine maintenance on the scanning equipment
- Performed other related duties as necessary, which included but not limited to Sorter/Prepper/Scanner work, filing, answering phones, and other departmental support work.
- Used great tools to organize quick, simple, fun monthly team activities
- Delivered a health or safety message in your huddle or UBT meeting
- Supported UBT health and safety improvement projects, and remind your team to consider health and safety on all projects
- Received and sent emails containing medical records and sensitive information, for processing and chart updates
- Participated in monthly call-ins with other champions to get great ideas, tools and support, and provide feedback on what’s working
- Spread health and wellness communications
Cashier/Receptionist – Audiology
Kaiser Permanente
12.2016 - 01.2018
- Followed appropriate patient registration/check-in policies & procedures
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc
- Collected co-pays & fees, informed patients of available payment options
- Handled cash per the Cash Handling Responsibility Agreement (CHRA)
- Demonstrated knowledge of & application to Patient Admin Appt. Registration
Appointment Clerk/UBT Co-Lead – Quality Outreach
Kaiser Permanente
01.2015 - 12.2016
- Secured written appointments requested and accepted other appointments requests
- Evaluated appointments request and determine type of appointments needed
- Contacted patient for clarification when necessary
- When necessary completed chart locators and routed to chartroom
- Retained cancellations; routed other messages to appropriate departments
- Advocated for partnership success
- Prepared for meetings and huddles
- Used appropriate meeting management tools
- Troubleshooted where appropriate
- Acted as point person for information
- Kept team records
- Ensured team is following charter and made sure the charter was relevant
- Communicated with others (including sponsors and stakeholders)
- Made off-line decisions when needed
- Built relationships and shared expectations with co-lead partner(s)
PBX Communication Operator – Operators
Kaiser Permanente
09.2014 - 01.2015
- Received and routed incoming calls to appropriate stations
- Paged medical center personnel
- Responded to the caller’s inquiries concerning the patient’s conditions
- Announced appropriate and urgent messages over loudspeaker
- Served as central communications point for all in-house emergencies (i.e., Code Red and Code Blue)
Personal Banker 2
JP Morgan Chase Bank
11.2011 - 07.2014
- Managed assigned customers and proactively meet with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor products and service recommendations
- Made the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day, 7 days a week
- Partnered with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
- Adhered to policies, procedures, and regulatory banking requirements
- Demonstrated ability to make personal connections, engage and educate customers, asked open-ended questions, and listened to establish trust and built lasting relationships
- Demonstrated excellent communication skills - in person and over the phone – and proved my ability to tailor features and benefits of products/services to customers with differing needs
- Demonstrated a strong desire and ability to influence, educate, and connect customers to technology
- Demonstrated ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our One Chase products work together
- Operated within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
- Engaged and partnered with Management, team members and other lines of business to offer the most appropriate products
Universal Banker
U.S. Bank
11.2009 - 03.2011
- Supervised the Branch
- Trained new hires
- Opened and closed the Branch
- Performed routine transactions, new account transactions and worked directly with clients.
- Was responsible for maintaining and balancing a cash supply for transactions
- Provided comprehensive deposit services to individuals, fiduciaries, and small businesses in a retail office.
- Engaged and partnered with Management, team members and other lines of business to offer the most appropriate products
- Promoted a full range of products and services that best met the client's needs.
- Received consumer loan applications and reviewed loan packages for required documentation.
- Processed simple consumer loan packages and referred complex applications to qualified employees in the branch.
- Assisted customers with account maintenance, online banking, mobile banking, and other complex account issues
- Represented the Bank and its products and services with pride and enthusiasm.
- Identified and pursued new or related customer opportunities for additional products and/or services.
- Provided quality referrals to business partners.
- Reviewed client transactions for red flags and fraudulent items.
- Maintained awareness of current criminal scams used against banking clients.
- Prevented clients from becoming victims of fraud.
- Gathered data and processed various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering, and regulatory compliance programs
Teller/ Online Customer Service Representative
Wells Fargo Bank
10.2006 - 07.2008
- Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Completed operational activities while minimizing risks under established policies
- Performed routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Received direction from managers and exercises judgment within defined policies and procedures
- Escalated questions and issues to more experienced roles
- I interacted with customers and individuals to demonstrate care, built relationships, and completed requested transactions
- Focused on sales and retention
- Examined checks for identification and endorsement
- Built relationships; provided expert financial advice to customers
- Guaranteed positive customer experiences and resolved all customer complaints
- Received in bound calls and assisted customers with their accounts, via phone and email
Education
High School Diploma -
Jesse Bethel High
Vallejo, CA07.2002
Skills
- Over 10 years of Customer Service experience
- Over 2 years of Call Center experience
- Strong Analytical Skills Skills
- Leadership & Development
- Over 6 years of Sales experience
- Over 4 years of Cash Handling experience
- Interpersonal Communication Skills
- Planning and Organization Skills
Certification
Basic Life Support (BLS)
- [American Heart Association]
Certifications
AHA Basic Life Support (BLS)
Timeline
Senior Staff Assistant/Union Leader – Chemical Dependency Recovery Services
Kaiser Permanente
09.2022 - Current
Medical Record Indexer/UBT Proxy/Safety Champion – Scanning Department
Kaiser Permanente
01.2018 - 09.2023
Cashier/Receptionist – Audiology
Kaiser Permanente
12.2016 - 01.2018
Appointment Clerk/UBT Co-Lead – Quality Outreach
Kaiser Permanente
01.2015 - 12.2016
PBX Communication Operator – Operators
Kaiser Permanente
09.2014 - 01.2015
Personal Banker 2
JP Morgan Chase Bank
11.2011 - 07.2014
Universal Banker
U.S. Bank
11.2009 - 03.2011
Teller/ Online Customer Service Representative
Wells Fargo Bank
10.2006 - 07.2008
High School Diploma -
Jesse Bethel High
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Johnica M. BennettJohnica M. Bennett
Director of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical GroupDirector of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical Group
JAMES O'BRIENJAMES O'BRIEN
Family Physician at Northwest Permanente (Kaiser Permanente)Family Physician at Northwest Permanente (Kaiser Permanente)
Toby RileyToby Riley
Associate Property Manager at Satellite Affordable HousingAssociate Property Manager at Satellite Affordable Housing