Rashada Siphanounneua
Sacramento
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
Sutter Health
03.2023 - Current
- Use Epic systems to schedule radiology exams and verifying insurance eligibility
- File and maintain patient records in accordance with HIPAA regulations
- Handle customer service inquiries in person, via telephone and through email
- Engage with patients to provide critical information regarding exam preparations
- Answer incoming calls and coordinating referrals and ensuring ICD codes are appropriately documented on file
- Keep communication with staff and technicians to ensure patient and employee safety
- Review and correct claim errors to facilitate smooth processing
Medical Office Representative
Dignity Health Sacramento
01.2022 - 03.2023
- Experience in the usage of PACS McKesson and uploading of radiologic images
- Advanced experience in IDX systems and Cerner applications
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Verifying patient insurance, demographic, and health history to keep information current and correct
- Prepared and processed patient referrals and transfer requests
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Assisted with medical coding and billing tasks and assisting in final billing processes
Medical Receptionist
Health And Life Organization
06.2021 - 01.2022
- Organized paperwork such as charts and reports for office and patient needs
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Transcribed phone messages and relayed to appropriate personnel
- Supported office staff and operational requirements with administrative tasks
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Head Waitress
South East Asian Barbeque
10.2019 - 01.2022
- Displayed enthusiasm and promoted excellent service to customers
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Greeted new customers, discussed specials, and took drink orders
- Bussed and reset tables to keep dining room and work areas clean
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
Education
Associate of Science - Respiratory Therapy
American River College
Sacramento, CA06.2025
Skills
- Sterilization Procedures
- Medical Billing
- Medical History Documentation
- Appointment Scheduling
- Insurance Information Collection
- Patient Registration
- Clinical Data Entry
- Organization and Time Management
Languages
Laotion
Full Professional
Thai
Professional Working
Timeline
Patient Services Representative
Sutter Health
03.2023 - Current
Medical Office Representative
Dignity Health Sacramento
01.2022 - 03.2023
Medical Receptionist
Health And Life Organization
06.2021 - 01.2022
Head Waitress
South East Asian Barbeque
10.2019 - 01.2022
Associate of Science - Respiratory Therapy
American River College
Similar Profiles
Jason Lopez TimoteoJason Lopez Timoteo
Security Officer at Sutter HealthSecurity Officer at Sutter Health
Devin DennisDevin Dennis
Supply Technician at Sutter HealthSupply Technician at Sutter Health
Bobbi BrownBobbi Brown
Patient Service Representative at Sutter HealthPatient Service Representative at Sutter Health
Corinne SawyersCorinne Sawyers
Unit Secretary, NICU at Sutter HealthUnit Secretary, NICU at Sutter Health
Lola QuintanarLola Quintanar
Volleyball Coach at Olympus Volleyball AcademyVolleyball Coach at Olympus Volleyball Academy