Rashad Mubarak Shah
Brampton,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes, and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Circle K
01.2023 - 09.2024
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data compliant with the budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Sales Representative
Circle K
01.2021 - 01.2023
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Operated POS, managed cash, credit, and debit transactions, and maintained store policy to keep cash.
- Adhere to all provincial and federal tobacco and lottery regulations.
- Informed customers about ongoing sales and promotions and made sure to upsell and cross-sell.
- Accurately and efficiently ring register and maintain paperwork and shift changes.
Team Leader Manager
Uber Eats
10.2019 - 10.2020
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
- Stayed calm, collected, and logical during stressful moments to identify and implement optimal solutions.
- Established a culture of accountability within the team, resulting in higher individual responsibility towards achieving organizational goals.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established team priorities, maintained schedules, and monitored performance.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Call Center Representative
Uber Eats
04.2019 - 10.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
- Improved first-call resolution rates with thorough issue analysis and practical problem-solving techniques.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Maintained up-to-date knowledge of product and service changes.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Identified upselling opportunities to increase revenue generation.
Education
Bachelor of Science - Computer Science
York University
Toronto, ONSkills
- Problem-solving
- Customer service and engagement
- Time management
- Team building and leadership
- Attention to detail
- Sales techniques
- Microsoft Office Suite
- Marketing and promotions
Languages
English
Persian
Arabic
Hindi
Timeline
Assistant Store Manager
Circle K
01.2023 - 09.2024
Customer Sales Representative
Circle K
01.2021 - 01.2023
Team Leader Manager
Uber Eats
10.2019 - 10.2020
Call Center Representative
Uber Eats
04.2019 - 10.2019
Bachelor of Science - Computer Science
York University
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