Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Work Availability
References
Generic

Rashad Kharal

Oakville,ON

Summary

Results-driven individual with a strong history of delivering quality work while maintaining excellent communication and teamwork abilities. Committed to achieving company goals and providing exceptional service. Passionate about continuous learning and professional development.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Uber Partner

Uber
Oakville, Ontario
04.2015 - Current
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Utilized GPS navigation systems to ensure timely arrival at destinations.
  • Delivered food and essentials in an efficient manner ensuring temperature requirements were met and satisfication of customers.

Taxi Cab Driver

Oakville United Taxi
Oakville, Ontario
06.2012 - 08.2015
  • Greeted passengers, opened doors for them and loaded their luggage into the vehicle.
  • Assisted disabled customers with entering and exiting the taxi cab.
  • Calculated fares using taximeters and collected payments from customers.
  • Provided couteous, friendly, safe, reliable and professional service.

Technical Support Representative

Cogeco Cable Canada Inc.
Burlington, Ontario
04.2007 - 07.2012
  • Managed 40-60 inbound calls daily for residential digital services
  • Addressed service disruptions promptly to maintain operational efficiency
  • Earned yearly recognition for contributing to top-tier customer service at Cogeco

Technical Support Representative

Volt Human Resources for Microsoft
Toronto, Ontario
12.2006 - 02.2007
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with installation of new hardware and software applications.

Customer Service Representative

Teleperformance Canada
Toronto, Ontario
01.2005 - 12.2005
  • Managed customer service requests related to Bell orders, repairs, billing, and adjustments
  • Mitigated need for managerial intervention through effective issue resolution.
  • Handled 60-80 calls daily, boosting overall productivity

Outbound Customer Service Representative

Optima Communications Canada Inc.
Toronto, Ontario
04.2002 - 02.2004
  • Updated 100-200 clients daily about their business portfolio activities.
  • Employed specialized knowledge to troubleshoot and fix various system malfunctions.

Education

Some College (No Degree) - A+ Certication Course

Trios Training Centre
Mississauga, ON

Some College (No Degree) - A+ Technician Program

CDI College
Mississauga

Some College (No Degree) - PC Support Specialist Diploma

Academy of Learning College
Oakville, ON

Skills

  • Time Management
  • Customer Service
  • Attention to Detail
  • Team Collaboration
  • Efficiency and Time Management
  • Analytical Skills
  • Communication and Interpersonal Skills

Affiliations

  • Love playing sports, exercising to stay physically fit and be active in community.

Languages

Punjabi
Limited
Urdu
Professional

Accomplishments

Yearly performance award for achieving outstanding customer service.

Certification

  • A+ certification

Timeline

Uber Partner

Uber
04.2015 - Current

Taxi Cab Driver

Oakville United Taxi
06.2012 - 08.2015

Technical Support Representative

Cogeco Cable Canada Inc.
04.2007 - 07.2012

Technical Support Representative

Volt Human Resources for Microsoft
12.2006 - 02.2007

Customer Service Representative

Teleperformance Canada
01.2005 - 12.2005

Outbound Customer Service Representative

Optima Communications Canada Inc.
04.2002 - 02.2004

Some College (No Degree) - A+ Certication Course

Trios Training Centre

Some College (No Degree) - A+ Technician Program

CDI College

Some College (No Degree) - PC Support Specialist Diploma

Academy of Learning College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request.

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Rashad Kharal