Rashad Kharal
Oakville,ON
Summary
Results-driven individual with a strong history of delivering quality work while maintaining excellent communication and teamwork abilities. Committed to achieving company goals and providing exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Uber Partner
Uber
Oakville, Ontario
04.2015 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Delivered food and essentials in an efficient manner ensuring temperature requirements were met and satisfication of customers.
Taxi Cab Driver
Oakville United Taxi
Oakville, Ontario
06.2012 - 08.2015
- Greeted passengers, opened doors for them and loaded their luggage into the vehicle.
- Assisted disabled customers with entering and exiting the taxi cab.
- Calculated fares using taximeters and collected payments from customers.
- Provided couteous, friendly, safe, reliable and professional service.
Technical Support Representative
Cogeco Cable Canada Inc.
Burlington, Ontario
04.2007 - 07.2012
- Managed 40-60 inbound calls daily for residential digital services
- Addressed service disruptions promptly to maintain operational efficiency
- Earned yearly recognition for contributing to top-tier customer service at Cogeco
Technical Support Representative
Volt Human Resources for Microsoft
Toronto, Ontario
12.2006 - 02.2007
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
Customer Service Representative
Teleperformance Canada
Toronto, Ontario
01.2005 - 12.2005
- Managed customer service requests related to Bell orders, repairs, billing, and adjustments
- Mitigated need for managerial intervention through effective issue resolution.
- Handled 60-80 calls daily, boosting overall productivity
Outbound Customer Service Representative
Optima Communications Canada Inc.
Toronto, Ontario
04.2002 - 02.2004
- Updated 100-200 clients daily about their business portfolio activities.
- Employed specialized knowledge to troubleshoot and fix various system malfunctions.
Education
Some College (No Degree) - A+ Certication Course
Trios Training Centre
Mississauga, ONSome College (No Degree) - A+ Technician Program
CDI College
MississaugaSome College (No Degree) - PC Support Specialist Diploma
Academy of Learning College
Oakville, ONSkills
- Time Management
- Customer Service
- Attention to Detail
- Team Collaboration
- Efficiency and Time Management
- Analytical Skills
- Communication and Interpersonal Skills
Affiliations
- Love playing sports, exercising to stay physically fit and be active in community.
Languages
Punjabi
Limited
Urdu
Professional
Accomplishments
Yearly performance award for achieving outstanding customer service.
Certification
- A+ certification
Timeline
Uber Partner
Uber
04.2015 - Current
Taxi Cab Driver
Oakville United Taxi
06.2012 - 08.2015
Technical Support Representative
Cogeco Cable Canada Inc.
04.2007 - 07.2012
Technical Support Representative
Volt Human Resources for Microsoft
12.2006 - 02.2007
Customer Service Representative
Teleperformance Canada
01.2005 - 12.2005
Outbound Customer Service Representative
Optima Communications Canada Inc.
04.2002 - 02.2004
Some College (No Degree) - A+ Certication Course
Trios Training Centre
Some College (No Degree) - A+ Technician Program
CDI College
Some College (No Degree) - PC Support Specialist Diploma
Academy of Learning College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.