Rasaq Jinadu
Calgary,Canada
Summary
Detail-oriented and customer-focused IT Support Specialist with over 5 years of experience managing technical support channels including phone, email, and live chat. Demonstrates expertise in troubleshooting hardware, software, and network issues to ensure seamless user experiences. Efficiently handles incoming issues and requests, accurately logs and documents customer interactions, and collaborates with cross-functional teams for prompt resolution and streamlined service delivery. Has a proven ability to identify process improvements that enhance system performance and ensure high levels of user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Security Guard
GardaWorld Security
10.2024 - Current
- Generated access cards and assigned authorization to employees and contractors.
- Tracking activities within the building through video surveillance.
- Completed scheduled maintenance on vertical transportation equipment.
- Delivered critical CPR care to those experiencing medical crises on location.
- Performed regular maintenance on designated telecom equipment within facility.
- Handled fire alarm responses and system resets diligently.
- Created comprehensive reports to track daily progress.
- Conducted mechanical inspections to ensure operational safety.
- Monitored tower, exterior, and parkade patrol zones for security compliance.
- Conducted thorough audit procedures.
IT Technical Support Representative
West Africa Vocational Educational Center
03.2021 - 09.2024
- Company Overview: Contributed to a company specializing in educational software.
- Handled diverse IT queries by leveraging multiple communication channels to ensure swift resolutions.
- Handled the setup, upkeep, and troubleshooting of local and wide area networks.
- Deploy systems by installing necessary programs and configuring devices.
- Addressed hardware and software issues for staff efficiently.
- Created advanced networking layouts within simulation frameworks using Packet Tracer.
- Logged all technical support details systematically for efficient issue tracking.
- Assisted with IT initiatives such as system enhancements and software deployments.
- Optimized digital tools to streamline educational processes.
- Provided technical support for troubleshooting analytics and reporting issues.
- Provided technical support, troubleshooting issues, and resolving complex problems for endusers.
- Managed high levels of call flow and responded to technical support needs.
- Coordinated pre-sales technical support, ensuring smooth implementation and customer satisfaction.
Information Technology Support Officer (Intern)
Nigeria Navy Ship Jubilee
01.2016 - 01.2018
- Enhanced comprehension of company operations and structure through detailed company overview.
- Supervised maritime traffic in AOR utilizing SEA VISION for effective oversight.
- Handled complex hardware management tasks, including assembly.
- Conducted surveillance from the operation room to uphold base security.
- Supervised inventory tracking of IT hardware and software across vessels.
- Crafted high-impact presentation materials for critical business discussions.
- Streamlined processes at Naval Base, enhancing overall productivity.
Junior IT Support (SIWES)
National Engineering and Technical Company
01.2014 - 01.2015
- Developed comprehensive overviews highlighting organizational focus and industry expertise.
- Optimized user experience by efficiently resolving technical concerns through adaptive support strategies.
- Implemented effective resolutions to solve challenges in hardware, software, and networking systems.
- Ensured readiness of new computers by installing essential applications for colleagues.
- Recorded client exchanges and elevated demanding technical problems as needed.
- Implemented technical solutions to increase operational performance.
Education
Bachelor's degree - Computer Engineering
Olabisi Onabanjo University
Ogun State01.2015
National Diploma - Computer Science
Lagos State Polytechnic
03.2010
Skills
- Operating Systems: Windows
- Operating Systems: macOS
- Networking: LAN/WAN
- Networking: HTTP
- Networking: TCP/IP
- Networking: DNS/DHCP
- Software: Microsoft Office Suite
- Software: Packet Tracer
- Support Tools: Ticketing systems
- Infrastructure: Network Configuration/ Network Security
- Infrastructure: Computer Assembly/Disassembly
Languages
English
Professional Strengths
Windows, macOS, LAN, WAN, HTTP, TCP/IP, DNS, DHCP, Microsoft Office Suite, SEA VISION application, Packet Tracer, Ticketing systems, Remote Support (e.g., TeamViewer, RDP), Network Configuration, Network Security, Computer Assembly/Disassembly
Certification
- CompTIA N+
- CompTIA A+
- CPR/AED
- Alberta Security License
Accomplishments
GardaWorld Ambassador
Timeline
Professional Security Guard
GardaWorld Security
10.2024 - Current
IT Technical Support Representative
West Africa Vocational Educational Center
03.2021 - 09.2024
Information Technology Support Officer (Intern)
Nigeria Navy Ship Jubilee
01.2016 - 01.2018
Junior IT Support (SIWES)
National Engineering and Technical Company
01.2014 - 01.2015
Bachelor's degree - Computer Engineering
Olabisi Onabanjo University
National Diploma - Computer Science
Lagos State Polytechnic
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