Summary
Overview
Work History
Education
Skills
Languages
Educational Highlights
Professional Strengths
Certification
Timeline
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Rasaq Jinadu

Calgary

Summary

Detail-oriented and customer-focused IT Support Specialist with 5+ years of experience in managing technical support channels (phone, email, live chat). Demonstrated expertise in troubleshooting hardware, software, and network issues for seamless user experiences. Proficient in efficiently handling incoming issues and requests, accurately logging and documenting customer interactions, and collaborating with cross-functional teams for prompt resolution and streamlined service delivery. Skilled in identifying process improvements to enhance system performance and ensure high levels of user satisfaction.

Overview

6
6
years of professional experience
3
3
Certification

Work History

Information Technology Administrator

GardaWorld Security
10.2024 - Current
  • Validated integrity, security protocols and availability of server resources and key processes.
  • Implemented robust security measures to safeguard company data from potential breaches and threats.
  • Developed streamlined communication protocols among IT teams and departments to enhance collaboration.
  • Teamed up with multiple departments to ensure smooth adoption of modern technologies.
  • Oversaw the installation of network systems to support applications.
  • Enhanced network functionality through optimized IT system infrastructure.
  • Minimized system downtime through efficient coordination of hardware and software maintenance activities.
  • Optimized helpdesk workflows to enhance efficiency and reduce resolution times.
  • Ensured maximum server uptime through proactive monitoring.
  • Ensured compliance with industry standards and regulations through the diligent implementation of policies and procedures related to information security and data privacy.
  • Collaborated with external vendors to secure contracts for value-added services at competitive prices.
  • Led knowledge exchange sessions to enhance team collaboration.
  • Directed Number-member team in overseeing IT systems.
  • Delivered high-quality results on various IT projects adhering to strict budgetary and scheduling requirements.
  • Led a highly efficient IT helpdesk team, establishing a service-oriented culture.
  • Spearheaded initiatives to enhance workflows.
  • Created detailed documentation outlining IT processes to standardize workflows.
  • Monitored trends in technology to drive innovation and growth possibilities.
  • Facilitated effective end-user training on multiple software tools, resulting in improved performance.
  • Handled tech upgrades and solved various end-user technical challenges.
  • Supervised the design and deployment of advanced data center technologies.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Executed comprehensive duties focused on network security implementation.

TECHNICAL SUPPORT

WEST AFRICAN VOCATIONAL EDUCATION CENTER
03.2021 - 09.2024
  • Company Overview: Contributed to a company specializing in educational software.
  • Handled diverse IT queries by leveraging multiple communication channels to ensure swift resolutions.
  • Handled the setup, upkeep, and troubleshooting of local and wide area networks.
  • Deploy systems by installing necessary programs and configuring devices.
  • Addressed hardware and software issues for staff efficiently.
  • Created advanced networking layouts within simulation frameworks using Packet Tracer.
  • Logged all technical support details systematically for efficient issue tracking.
  • Assisted with IT initiatives such as system enhancements and software deployments.
  • Optimized digital tools to streamline educational processes.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Provided technical support, troubleshooting issues, and resolving complex problems for endusers.
  • Managed high levels of call flow and responded to technical support needs.
  • Coordinated pre-sales technical support, ensuring smooth implementation and customer satisfaction.

SURVEILLANCE OFFICER (INTERN)

Nigeria Navy Ship Jubilee
01.2016 - 01.2018
  • Enhanced comprehension of company operations and structure through detailed company overview.
  • Supervised maritime traffic in AOR utilizing SEA VISION for effective oversight.
  • Handled complex hardware management tasks, including assembly.
  • Conducted surveillance from the operation room to uphold base security.
  • Supervised inventory tracking of IT hardware and software across vessels.
  • Crafted high-impact presentation materials for critical business discussions.
  • Streamlined processes at Naval Base, enhancing overall productivity.

Junior IT Support

National Engineering and Technical Company
01.2014 - 01.2015
  • Developed comprehensive overviews highlighting organizational focus and industry expertise.
  • Optimized user experience by efficiently resolving technical concerns through adaptive support strategies.
  • Implemented effective resolutions to solve challenges in hardware, software, and networking systems.
  • Ensured readiness of new computers by installing essential applications for colleagues.
  • Recorded client exchanges and elevated demanding technical problems as needed.
  • Implemented technical solutions to increase operational performance.

Education

Bachelor's degree - Computer Engineering

Olabisi Onabanjo University
Ogun State
01.2015

National Diploma - Computer Science

Lagos State Polytechnic
03.2010

Skills

  • Operating Systems: Windows
  • Operating Systems: macOS
  • Networking: LAN
  • Networking: WAN
  • Networking: HTTP
  • Networking: TCP/IP
  • Networking: DNS
  • Networking: DHCP
  • Software: Microsoft Office Suite
  • Software: SEA VISION application
  • Software: Packet Tracer
  • Support Tools: Ticketing systems
  • Support Tools: Remote Support (eg, TeamViewer, RDP)
  • Infrastructure: Network Configuration
  • Infrastructure: Network Security
  • Infrastructure: Computer Assembly/Disassembly

Languages

English
Full Professional
French
Elementary

Educational Highlights

Bachelor's degree in Computer Engineering, Olabisi Onabanjo University, Ogun State, NG, 01/01/15, Canadian Equivalency: Bachelor's Degree (WES Evaluated)

Professional Strengths

Windows, macOS, LAN, WAN, HTTP, TCP/IP, DNS, DHCP, Microsoft Office Suite, SEA VISION application, Packet Tracer, Ticketing systems, Remote Support (e.g., TeamViewer, RDP), Network Configuration, Network Security, Computer Assembly/Disassembly

Certification

CompTIA A+

CompTIA N+

CRP/AED

Timeline

Information Technology Administrator

GardaWorld Security
10.2024 - Current

TECHNICAL SUPPORT

WEST AFRICAN VOCATIONAL EDUCATION CENTER
03.2021 - 09.2024

SURVEILLANCE OFFICER (INTERN)

Nigeria Navy Ship Jubilee
01.2016 - 01.2018

Junior IT Support

National Engineering and Technical Company
01.2014 - 01.2015

Bachelor's degree - Computer Engineering

Olabisi Onabanjo University

National Diploma - Computer Science

Lagos State Polytechnic

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Rasaq Jinadu