Raqyia Anderson
North York,Ontario
Summary
Proven leader and adept problem-solver, I significantly improved customer satisfaction and team productivity at Wet N Wild Waterpark. Skilled in cash handling and customer service, my approach combines strong leadership with a positive attitude, optimizing workflows and ensuring smooth operations.
Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Swiss Chalet
12.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Supervisor
Wet N Wild Waterpark
05.2021 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
BBA - Business Administration And Management
University of Guelph-humber
Toronto, None04-2028
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Store opening and closing
- Product knowledge
- Heavy lifting
- Opening and closing procedures
- POS systems
- Adaptability and dependability
- Workflow optimization
Languages
French
Limited Working
Spanish
Full Professional
Certification
- SMART SERVE
- WHIMIS
Timeline
Cashier Team Lead
Swiss Chalet
12.2024 - Current
Supervisor
Wet N Wild Waterpark
05.2021 - 08.2023
BBA - Business Administration And Management
University of Guelph-humber
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