Raquib Mohamud
Toronto,ON
Summary
Dynamic and customer-focused professional with extensive experience at Queen Margherita Pizza, excelling in order management and effective communication. Proven ability to enhance guest experiences while training new team members and maintaining inventory. Recognized for achieving high customer satisfaction through efficient service and collaboration with kitchen staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Queen Margherita Pizza
Toronto, Ontario
09.2022 - 11.2024
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Answered phone calls, took reservations, and answered inquiries.
- Managed waitlist and communicated wait times accurately to guests.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Organized menus and ensured they were properly stocked at each table.
- Tailored orders to address customer allergies and gluten concerns.
- Performed opening and closing duties such as counting money, organizing supplies.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked with managers to report and resolve customer issues or concerns.
Team Member
Wendy's
01.2022 - 12.2022
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Performed regular maintenance checks on kitchen appliances and equipment.
- Contributed to team efforts by accomplishing related results as needed.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Trained new employees on job duties and safe operation of kitchen equipment.
Education
Bachelor of Accounting - Accounting
Humber Institute of Technology And Advanced Learning
Toronto, None04-2020
BBA - Business Administration
North South University
12-2016
Skills
- Customer service
- Order management
- Inventory management
- Menu organization
- Reservation systems
- Team collaboration
- Effective communication
- Time management
- Employee training
- Cash handling proficiency
- Point of sale systems
- Communication skills
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Certification
- Smart Serve License
Affiliations
- Ignite Student Life, Humber College
- Social service club, North South University
- Volunteer at Jaago foundation Dhaka
References
References available upon request.
Timeline
Front of House Employee
Queen Margherita Pizza
09.2022 - 11.2024
Team Member
Wendy's
01.2022 - 12.2022
Bachelor of Accounting - Accounting
Humber Institute of Technology And Advanced Learning
BBA - Business Administration
North South University
Similar Profiles
Jari Kosola, CSWJari Kosola, CSW
Area Sales Manager at Santa Margherita USAArea Sales Manager at Santa Margherita USA
Massimiliano MammatoMassimiliano Mammato
MAITRE at HOTEL MARGHERITA 4*MAITRE at HOTEL MARGHERITA 4*
Brenda Duenas RamirezBrenda Duenas Ramirez
Server/Hostess at Queen Margarita PizzaServer/Hostess at Queen Margarita Pizza