Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquelle Wright

Toronto,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Customer Care Representative/Office Administrator

NewDermaMed Clinic
01.2024 - Current
  • Managed high call volume with exceptional professionalism and efficiency.
  • Optimized calendar management for Clinicians and Doctors by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assist in setting up procedure and surgery rooms
  • Navigated multiple computer systems and applications to find information.
  • Entered patient data into computer system for easy reference
  • Obtaining authorizations for procedures and tests

Receptionist/Front Office Assistant

HealthMax
09.2022 - 04.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Verifying insurance eligibility and benefits
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.

Receptionist Administrator

Westney Heights Walk-In Clinic
02.2018 - 12.2019
  • Developed and maintained organized filing systems for each doctor , every morning , reducing retrieval time for important documents
  • Completed bi-weekly payroll for employees
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.
  • Streamlined document preparation such as referrals and MRIS, enhancing accuracy and professionalism of outgoing communications.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed head doctor's itinerary and appointments and streamlined scheduling procedures.


Education

Medical Administration -

George Brown College
Toronto, ON
04-2018

Skills

  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience
  • Payment Processing
  • Order Processing
  • Customer Relationship Management
  • Appointment Scheduling
  • Billing coordination
  • Email correspondence

Timeline

Customer Care Representative/Office Administrator

NewDermaMed Clinic
01.2024 - Current

Receptionist/Front Office Assistant

HealthMax
09.2022 - 04.2023

Receptionist Administrator

Westney Heights Walk-In Clinic
02.2018 - 12.2019

Medical Administration -

George Brown College
Raquelle Wright