Raquelle Wright
Toronto,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Customer Care Representative/Office Administrator
NewDermaMed Clinic
01.2024 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Optimized calendar management for Clinicians and Doctors by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assist in setting up procedure and surgery rooms
- Navigated multiple computer systems and applications to find information.
- Entered patient data into computer system for easy reference
- Obtaining authorizations for procedures and tests
Receptionist/Front Office Assistant
HealthMax
09.2022 - 04.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Verifying insurance eligibility and benefits
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Facilitated communication between departments, improving overall organizational efficiency.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Receptionist Administrator
Westney Heights Walk-In Clinic
02.2018 - 12.2019
- Developed and maintained organized filing systems for each doctor , every morning , reducing retrieval time for important documents
- Completed bi-weekly payroll for employees
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Streamlined document preparation such as referrals and MRIS, enhancing accuracy and professionalism of outgoing communications.
- Monitored front areas so that questions could be promptly addressed.
- Managed head doctor's itinerary and appointments and streamlined scheduling procedures.
Education
Medical Administration -
George Brown College
Toronto, ON04-2018
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Payment Processing
- Order Processing
- Customer Relationship Management
- Appointment Scheduling
- Billing coordination
- Email correspondence
Timeline
Customer Care Representative/Office Administrator
NewDermaMed Clinic
01.2024 - Current
Receptionist/Front Office Assistant
HealthMax
09.2022 - 04.2023
Receptionist Administrator
Westney Heights Walk-In Clinic
02.2018 - 12.2019
Medical Administration -
George Brown College