RAQUELLE WRIGHT
Toronto,ON
Summary
Enthusiastic, ambitious, and extremely organized professional. Looking to utilize my knowledge and experience to achieve a position at the proper establishment. It is my goal to deliver my duties in a suitable environment to the fullest satisfaction of all clients. A team player, who possesses a highly organized approach, plenty of initiative and a genuine desire to contribute to the ongoing success of your Office.
Overview
8
8
years of professional experience
Work History
Patient Service Representative/Nursing Assistant
FPM Solutions (Sleep Apnea)
02.2024 - Current
- Triaged external referrals to Credit Valley Hospital, St. Michaels, Humber River Sleep lab, Guelph General Hospital , etc.
- Provided instruction on the use of CPAP machines and other respiratory support devices to patients.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Educated patients on healthy sleeping habits and lifestyle modifications that could improve their quality of life.
- Assessed patient's sleep hygiene, medical history and lifestyle habits to identify potential causes of sleep disorders.
- Responded promptly to calls from referring physicians regarding any questions about patient progress or treatment plans.
- Compiled comprehensive reports summarizing patient information, test results and recommendations for further treatment plan changes.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
Reception/Administration
Health Max Physiotherapy
09.2023 - 02.2024
- Manage front office reception area /employees
- Answered high volume phone calls
- OHIP billing/ Third party insurance billing
- Coordinate appointments for all patients
- Arranged/Faxed and followed up on referrals/test request/ MRI
- File and maintain patient charts according to Clinic requirements.
- Compiled data from multiple sources into a single report format for review by administration personnel.
- Directed customer inquiries to appropriate department personnel.
Receptionist/Administrative Assistant
Family Optometric Clinic
03.2016 - 01.2018
- Responsible for going over other employees work for proper completion
- Performed X-ray (Fundus Photo) and OCT (Optical coherence tomography) scans
- Verified patient billing
- Checked Insurance authorization
- Prepared patients for their scheduled procedures
- Performed initial eye tests
- Responded to incoming phone calls from clients
- Pretest patients (auto-refraction, NCT, lensometry).
- Reviewed medical histories prior to examining patients in order to identify any pre-existing conditions.
- Maintained patient records with detailed notes regarding examination results, diagnoses, treatments and follow-up visits.
Education
Medical Administration and Management -
George Brown College
Skills
- Proficient in Microsoft Word, PowerPoint and Excel
- Type at 45 WPM
- Excellent Communication
- Time Management
- Empathy and patience with others
- Relationship builder
- Positive and welcoming attitude
- Adaptable
- Approachable
- Eager to fulfil all tasks and assignment on schedule
- Strong attention to detail
- Extremely organized
Volunteer Experience
HUMBER RIVER HOSPITAL, Administration/Communication Volunteer
References Available
Available Upon Request
Timeline
Patient Service Representative/Nursing Assistant
FPM Solutions (Sleep Apnea)
02.2024 - Current
Reception/Administration
Health Max Physiotherapy
09.2023 - 02.2024
Receptionist/Administrative Assistant
Family Optometric Clinic
03.2016 - 01.2018
Medical Administration and Management -
George Brown College
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