Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Hermida E Silva

New Westminster,BC

Summary

Dynamic professional with extensive experience as a Confidential Assistant at ICBC, excelling in calendar management and budget tracking. Proven ability to handle sensitive information with discretion while fostering teamwork and collaboration. Adept at coordinating meetings and ensuring timely completion of critical tasks, contributing to organizational success.

Overview

11
11
years of professional experience

Work History

Confidential Assistant

ICBC
02.2023 - Current
  • Ensured timely completion of critical tasks by prioritizing workloads effectively while balancing multiple responsibilities simultaneously.
  • Handled sensitive information with discretion, maintaining confidentiality at all times.
  • Created, updated and followed checklists before submitting materials for ELT meetings and Board meetings, according to the corporate procedures and guidelines.
  • Proactively and strategically managed calendar to support Department Leader(s), observing priorities and solving conflicts.
  • Scheduled meetings for Department Leader(s) with other leaders, ELT members, and external stakeholders.
  • Supporting the leader(s) with the area's budget development for the upcoming fiscal year.
  • Tracking expenses to ensure they do not exceed budget and any discrepancies to cost center(s) are resolved.
  • Submitted documents for the Divisional Executive Leader to review, observing final deadlines, after verifying those were according to the corporate guidelines.


Employment Services Specialist and Practicum Coord

Sprott Shaw College
01.2022 - 02.2023
  • Facilitated 2 courses: Strategies for Student Success and Career and Professional Development.
  • Provided input to the ESS Coordinator on labour market information, placement results by program, and other relevant information.
  • Created and maintained a campus job board by calling and visiting employers and being involved in community events and organizations (i.e. Chamber of Commerce, Board of Trade, Community Job Fairs).
  • Followed up and verified the status of all graduates until employment was obtained.

Administrative Assistant

Sprott Shaw College
06.2021 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance.

Administrative Assistant

Tribunal Regional Eleitoral
03.2014 - 04.2019
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.


Education

MBA - Human Resources

Fairleigh Dickinson University
Vancouver
12-2020

Skills

  • Effective organizational skills

  • Calendar management

  • Teamwork and collaboration

  • Problem-solving abilities

  • Discretion and confidentiality

  • Meeting coordination

  • Travel arrangements

  • Document management

  • Budget tracking

Timeline

Confidential Assistant

ICBC
02.2023 - Current

Employment Services Specialist and Practicum Coord

Sprott Shaw College
01.2022 - 02.2023

Administrative Assistant

Sprott Shaw College
06.2021 - 01.2022

Administrative Assistant

Tribunal Regional Eleitoral
03.2014 - 04.2019

MBA - Human Resources

Fairleigh Dickinson University

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Raquel Hermida E Silva