Raquel S. Fresco
Waterdown,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Piece Worker
Elton Manufacturing
09.2023 - Current
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Managed inventory levels to prevent production delays.
- Ensured timely delivery of products by coordinating effectively with logistics team.
Store Manager
Club Monaco
07.2015 - 03.2022
- Managed a team of 25+ employees
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
Massimo Dutti
09.2013 - 07.2015
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization..
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store Asst. Manager
Michael Kors
10.2012 - 09.2013
- Successfully help run the3rd highest volume store in Canada
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
BCBG Max Azria
12.2010 - 10.2012
- Managed a team of 15+ employees
- Organized private in store events catering to our clients
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
Magnolia Silver Jewelry
10.2009 - 12.2010
- Responsible overseeing and training a staff of10+ employees
- Complete weekly sales reports and monthly performance reviews to maintain profitability
- Merchandised jewelry and created visual displays
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Dental Technician
Burlington Dental Studio
11.2006 - 10.2009
- Specialized in patient prescription plan, fluent with a variety of material including e-max and empress porcelains
- Maintaining excellent Dentist- Technician relationships
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Made various prototypes of stents, matrix, and PPMS
- Meticulously inspected final products to ensure adherence to quality standards and dentist specifications.
- Fabricated custom dental appliances such as crowns, bridges, dentures, and implants with precision craftsmanship.
- Trained junior technicians on best practices, contributing to overall team success and skill development.
Education
Applied Arts and Technology
Mohawk College
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St. Marys Secondary School
Skills
- Customer Relations
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Team leadership
- Friendly and positive
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Piece Worker
Elton Manufacturing
09.2023 - Current
Store Manager
Club Monaco
07.2015 - 03.2022
Assistant Store Manager
Massimo Dutti
09.2013 - 07.2015
Store Asst. Manager
Michael Kors
10.2012 - 09.2013
Store Manager
BCBG Max Azria
12.2010 - 10.2012
Store Manager
Magnolia Silver Jewelry
10.2009 - 12.2010
Dental Technician
Burlington Dental Studio
11.2006 - 10.2009
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St. Marys Secondary School
Applied Arts and Technology
Mohawk College
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