Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Sanchez

Coachella

Summary

Proven customer service expert with a track record of enhancing the guest experience at Ej Dental. Skilled in appointment scheduling and time management, adept at fostering positive environments and resolving issues with tact. Mentored new staff, ensuring high-quality service standards. Excelled in attention to detail and listening, significantly contributing to team performance and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Ej Dental
04.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Shift Manager

Mcdonalds
10.2019 - Current
  • Implemented customer feedback initiatives for improved service quality.
  • Conducted safety inspections to ensure compliance with health regulations.
  • Scheduled staff shifts to maintain optimal coverage during peak hours.
  • Led team to achieve high levels of employee morale by fostering positive work environment.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.

Education

High School Diploma -

Coachella Valley High School
Thermal, CA
06-2017

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Scheduling
  • Appointment scheduling

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk Receptionist

Ej Dental
04.2023 - Current

Shift Manager

Mcdonalds
10.2019 - Current

High School Diploma -

Coachella Valley High School

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Raquel Sanchez