Raquel Rodriguez
Napa
Summary
Direct-to-Consumer (DTC) and hospitality professional with nearly 10 years of winery experience supporting wine club operations, customer relations, order fulfillment, shipping logistics, and tasting room management. Experienced with Commerce7, CellarPass, WorldShip, Navision, and Microsoft Office. Proven ability to build lasting customer relationships, coordinate multiple priorities, and deliver exceptional guest experiences while supporting daily winery operations. Bilingual in English and Spanish.
Overview
15
15
years of professional experience
Work History
Tasting Room Supervisor/Cashier Lead
Del Dotto Vineyards
Napa
03.2021 - Current
- Lead daily tasting room operations while supervising staff in a high-volume luxury hospitality environment.
- Deliver exceptional guest experiences by overseeing reservations, check-in, and customer service.
- Support wine educators by coordinating tours, processing customer orders, and ensuring seamless communication.
- Process wine club and retail purchases using Commerce7.
- Collaborate across departments to ensure seamless guest experiences and efficient daily operations.
- Open and close tasting rooms.
- Train and mentor new employees on winery procedures, POS systems, and service standards.
Administrative Assistant
Del Dotto Vineyards
Napa
09.2015 - 03.2021
- Supported the Office Manager and Chief Operating Officer with daily administrative responsibilities.
- Managed inventory across retail, POS, and online sales platforms.
- Processed wholesale orders using Navision accounting program.
- Ordered retail merchandise, corks, glassware, wine labels, and winery supplies.
- Created custom barrel cards, signage, and promotional materials using Adobe Illustrator.
- Ran weekly reports to determine new members.
- Scheduled customer wine pickups and ensured seamless customer communication.
- Coordinated holiday corporate gifting and large-volume wine orders.
Account Executive
Eagle Rock Fulfillment
Napa
04.2014 - 09.2015
- Managed multiple accounts with hotels and wineries in the valley, performing shipping wine club orders and personal shipments for tourists in the valley.
- Processed claims through UPS and handled returned shipments.
- Experience with shipping through 3rd party shippers and shipping internationally.
Office Assistant
Napa Valley College Career/ Transfer Center
Napa
01.2011 - 12.2012
- Coordinated events, job fairs, and employment-related activities to connect students with potential employers.
- Managed high volume of phone inquiries from students, employers, and staff.
- Assisted job developer in employment and career planning for students and alumni at NVC, enhancing their job readiness.
- Participated with staff meetings, communicated with supervisors, and co workers on specific duties and projects.
- Utilized network systems at NVC, DATATEL, and SARS to develop monthly reports, supporting data-driven decision-making.
- Designed flyers and brochures for promotional events at NVC.
Education
Associates of Math and Science Degree - Napa, CA
Napa Valley College
Napa, CA05-2013
Skills
- Wine Club Administration
- Order Processing & Fulfillment
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Record Management
- Wine Shipping Logistics & Coordination
- Social media knowledge
- Corporate Order Coordination
- Wholesale Order Processing
- Shipping System: WorldShip
- POS System: Commerce7
- Reservation System: Cellarpass
- Staff training
- DTC Sales Support
- Guest Experience & Hospitality
- Bilingual
Timeline
Tasting Room Supervisor/Cashier Lead
Del Dotto Vineyards
03.2021 - Current
Administrative Assistant
Del Dotto Vineyards
09.2015 - 03.2021
Account Executive
Eagle Rock Fulfillment
04.2014 - 09.2015
Office Assistant
Napa Valley College Career/ Transfer Center
01.2011 - 12.2012
Associates of Math and Science Degree - Napa, CA
Napa Valley College