Raquel Puente
San Diego
Summary
Compassionate professional with a background in funeral services. Demonstrated ability in crisis communication and guest assistance, contributing to a seamless experience for grieving families. Ready to leverage organizational skills and empathy to support families effectively.
Overview
10
10
years of professional experience
Work History
Funeral Attendant
Service Corporation International
12.2022 - Current
- Assist in preparation and arrangement of deceased individuals for viewing and memorial services.
- Provide compassionate support to grieving families.
- Maintained a well-organized and comfortable environment for grieving families through careful attention to facility cleanliness and setup.
- Conduct administrative tasks, such as filing paperwork and managing service schedules efficiently.
- Welcome families and guest with empathy and professionalism into facility and guide them into appropriate visitation rooms or chapel.
- Prepare facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Drive company vehicles to transport deceased, remains or families to services with care, respect, and dignity.
- Ensure timely and efficient funeral processions by coordinating with clergy, cemetery staff, and other service providers.
- Train new staff on operational procedures and customer service standards within the facility.
- Support families by managing of funeral services ensuring a smooth experience.
- Provide compassionate assistance to mourners offering support and guidance.
Cashier
Mother's Nutritional Center
10.2016 - 07.2019
- Welcomed customers and helped determine their needs.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Helped customers complete purchases and locate items.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate - Social Work
Southwestern College
Chula Vista 06-2027
High School Diploma -
Montgomery High School
San Diego, CA05-2013
Skills
- Interpersonal skills
- Guest assistance
- Crisis communication
- Strong Costumer service
- Problem-solving abilities
- Compassionate demeanor
- Communication skills
- Multitasking
- Administrative task
- Cultural sensitivity
- Emotional support techniques
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Funeral Attendant
Service Corporation International
12.2022 - Current
Cashier
Mother's Nutritional Center
10.2016 - 07.2019
Associate - Social Work
Southwestern College
High School Diploma -
Montgomery High School