Raquel Peters
Montreal,Canada
Summary
Results-driven professional with a proven track record of delivering high-quality work and achieving organizational objectives. Demonstrates strong communication and tailored customer service skills, fostering teamwork and collaboration in the workplace. Committed to continuous learning and professional development, consistently contributing to exceptional service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
L'infâme Tittle Tattle Bar
Montreal, Quebec
11.2023 - 11.2024
- I was scouted to provide leadership, help rebrand, restructure, rehire, and organize a new brand identity.
- Handled all hiring/HR, training, hosting team meetings, employee schedules, building maintenance, weekly projections, creating and hosting events, inventory, all product orders, sustaining distributor relationships, cocktail menu development and product education, and product costing.
- Troubleshooting, updating & programming POS (Lightspeed).
- Ensured top-notch service quality along with strict adherence to safety and cleanliness standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively in a fast-paced environment.
General Manager
Bon Delire (Borocco Group)
01.2023 - 11.2023
- Played key role in launching and structuring the latest Borocco Group venture, Bon Delire.
- I handled all inventory, day-to-day Operations, up-kept relationships with all distributors, lead monthly Team meetings, supervised all staff, maintained all service standards.
- Worked closely with the Veloce POS system (programming and troubleshooting).
- Carried out all EOD cash procedures.
Bar Manager
Tiers Paysage/ Bon Service
05.2020 - 01.2023
- Tailored individual customer experiences within a fine dining atmosphere.
- Coordinated with brands to create new cocktail offerings and aligned them with current menu pairings.
- Oversees all cash-related responsibilities.
- Excelled under pressure in a fast-paced setting.
- Supervise team members during shifts, ensuring smooth operations and immediate attention to requests.
Human Resources & Executive Assistant to CEO
Seneca Sense
11.2020 - 02.2021
- Managed and coordinated multiple company demands while directly supporting the CEO.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Maintained confidential records and files related to executive operations.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Took detailed notes in meetings and disseminated information afterward.
Bar Manager
Philemon Social Club
11.2017 - 01.2021
- Operated in a fast-paced, extremely high-volume setting.
- Planned and coordinated special events to boost customer numbers and profits.
- Directed onboarding procedures, led training initiatives, and supervised financial transactions.
- Assess and address customer needs, effectively prioritizing tasks during peak hours.
- Curated cocktail menus, educated staff on changes, and provided all product knowledge.
Bar Manager
Agrikol/ Ti-Agrikol
07.2016 - 11.2018
- Demanding work environment (60+ hrs/week).
- Handled inventory reports, was cash responsible, organized events, trained and hired new employees, and created new cocktail menus.
- Overall, responsible for the day-to-day operations of the bar and restaurant.
Education
Fine Arts - Art History
Concordia University
Montreal, QC01.2019
Fashion Design -
Lasalle College
Montreal, QC01.2016
Some College (No Degree) - Fashion Design / Marketing
Central Saint Martins / London College of Design
London, UKSome College (No Degree) - Studio Arts/ History
Emily Carr University of Arts & Design
Vancouver, BCSkills
- Leadership
- Team training and development
- Facility management
- Detail-Oriented Approach
- Concierge & Event planning experience
- Exceptional adaptability and
- Creative approach to problem solving
- Exceptional interpersonal communication
- Operations Start-up
- Experience in Manual Labour environments (home framing/ woodworking, heavy machine operation)
- Proficient in (Excel/ Sheets, Word, PowerPoint)
- POS System Management (Lightspeed, Moneris, Aloha, WISK, & Veloce)
Certification
- WSET Level 1 & 2 (Wine & Spirits)
Timeline
General Manager
L'infâme Tittle Tattle Bar
11.2023 - 11.2024
General Manager
Bon Delire (Borocco Group)
01.2023 - 11.2023
Human Resources & Executive Assistant to CEO
Seneca Sense
11.2020 - 02.2021
Bar Manager
Tiers Paysage/ Bon Service
05.2020 - 01.2023
Bar Manager
Philemon Social Club
11.2017 - 01.2021
Bar Manager
Agrikol/ Ti-Agrikol
07.2016 - 11.2018
Fine Arts - Art History
Concordia University
Fashion Design -
Lasalle College
Some College (No Degree) - Fashion Design / Marketing
Central Saint Martins / London College of Design
Some College (No Degree) - Studio Arts/ History
Emily Carr University of Arts & Design
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