Overview
Work History
Skills
Certification
Availability
Languages
References
Timeline
Generic

Raquel Pena-Hernandez

Scarborough,ON

Overview

14
14
years of professional experience
1
1
Certification

Work History

Inventory & Pricing Associate

Value Village
Scarborough, ON
08.2023 - Current
  • Efficiency and accurately input data
  • Exceed quota
  • Workload priority
  • Knowledge of brands, quality and construction of products
  • Monitored industry trends and adjusted prices accordingly.
  • Identified areas where discounts could be applied without impacting overall profitability.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Conducted market research to evaluate customer demand and price sensitivity.
  • Transported goods to designated areas within the warehouse facility.
  • Performed cycle counts to maintain accurate inventory records.
  • Operated scanners, computers, and other equipment to track orders.

Front Office & Reception

Leons Furniture
Toronto, ON
07.2022 - 08.2023
  • Data entry & Daily report,
  • Time management and efficiency, Supported sales by providing support in various languages
  • Translation and interpretation
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Prepared invoices for customers according to company procedures.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Updated employee contact list regularly.
  • Received payments from customers and processed credit card transactions accurately.
  • Ensured that front desk area was well organized at all times.
  • Responsible for opening and closing the office on time each day.
  • Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
  • Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
  • Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Supervisor & Merchandiser

Goodwill industries
London, ON
02.2019 - 05.2022
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Assisted customers with locating desired items within store locations.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Organized displays according to company standards and specifications.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Ensured proper handling of all donated items.

Sunday School Teacher

Iglesia Pentecostal LSA
London, ON
09.2010 - 01.2013
  • Developed group projects that focused on developing social skills among students.
  • Organized and facilitated Sunday School classes for children ages 4 to 12 years old.
  • Ensured a safe environment by supervising students at all times.
  • Assisted in the development of lesson plans, activities, and crafts.
  • Planned games, songs and dances as part of religious curriculum.
  • Provided snacks

Skills

  • Sales Support
  • Revenue management
  • Data Analytics
  • Client management
  • Customer Service
  • Report Generation
  • Product Merchandising
  • Quality Control
  • Cash Handling; Billing and Invoicing
  • File Maintenance
  • Clerical Support
  • Conflict Resolution
  • Time Management
  • Task Prioritization
  • Microsoft Office
  • Adaptability and Flexibility
  • CRM Systems
  • Bilingual

Certification

  • First aid certified, 04/01/22, 04/01/25, St. John Ambulance Canada | Ambulance Saint-Jean
  • Korean beginner 1 & 2, Sungkyunkwan University

Availability

part time | full time | temp

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Elementary

References

References available upon request.

Timeline

Inventory & Pricing Associate

Value Village
08.2023 - Current

Front Office & Reception

Leons Furniture
07.2022 - 08.2023

Supervisor & Merchandiser

Goodwill industries
02.2019 - 05.2022

Sunday School Teacher

Iglesia Pentecostal LSA
09.2010 - 01.2013

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Raquel Pena-Hernandez