Raquel Pena-Hernandez
Scarborough,ON
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inventory & Pricing Associate
Value Village
Scarborough, ON
08.2023 - Current
- Efficiency and accurately input data
- Exceed quota
- Workload priority
- Knowledge of brands, quality and construction of products
- Monitored industry trends and adjusted prices accordingly.
- Identified areas where discounts could be applied without impacting overall profitability.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Conducted market research to evaluate customer demand and price sensitivity.
- Transported goods to designated areas within the warehouse facility.
- Performed cycle counts to maintain accurate inventory records.
- Operated scanners, computers, and other equipment to track orders.
Front Office & Reception
Leons Furniture
Toronto, ON
07.2022 - 08.2023
- Data entry & Daily report,
- Time management and efficiency, Supported sales by providing support in various languages
- Translation and interpretation
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Prepared invoices for customers according to company procedures.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Updated employee contact list regularly.
- Received payments from customers and processed credit card transactions accurately.
- Ensured that front desk area was well organized at all times.
- Responsible for opening and closing the office on time each day.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Supervisor & Merchandiser
Goodwill industries
London, ON
02.2019 - 05.2022
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Assisted customers with locating desired items within store locations.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Organized displays according to company standards and specifications.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Ensured proper handling of all donated items.
Sunday School Teacher
Iglesia Pentecostal LSA
London, ON
09.2010 - 01.2013
- Developed group projects that focused on developing social skills among students.
- Organized and facilitated Sunday School classes for children ages 4 to 12 years old.
- Ensured a safe environment by supervising students at all times.
- Assisted in the development of lesson plans, activities, and crafts.
- Planned games, songs and dances as part of religious curriculum.
- Provided snacks
Skills
- Sales Support
- Revenue management
- Data Analytics
- Client management
- Customer Service
- Report Generation
- Product Merchandising
- Quality Control
- Cash Handling; Billing and Invoicing
- File Maintenance
- Clerical Support
- Conflict Resolution
- Time Management
- Task Prioritization
- Microsoft Office
- Adaptability and Flexibility
- CRM Systems
- Bilingual
Certification
- First aid certified, 04/01/22, 04/01/25, St. John Ambulance Canada | Ambulance Saint-Jean
- Korean beginner 1 & 2, Sungkyunkwan University
Availability
part time | full time | temp
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Elementary
References
References available upon request.
Timeline
Inventory & Pricing Associate
Value Village
08.2023 - Current
Front Office & Reception
Leons Furniture
07.2022 - 08.2023
Supervisor & Merchandiser
Goodwill industries
02.2019 - 05.2022
Sunday School Teacher
Iglesia Pentecostal LSA
09.2010 - 01.2013