Raquel Pauls
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Global Pet Foods
06.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information on proper nutrition and care.
- Cared for shelter animals housed in-store; nail trims
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled front reception, phones, stocking, cleaning, open/close, keyholder.
- Provided general office help, including filing paperwork.
Registered Veterinary Technician
McEwen-Frontenac Animal Hospital
06.2019 - 06.2021
- Enhanced patient care by performing diagnostic tests and analyzing results for accurate diagnosis.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
Customer Service Representative
Sport Chek
08.2016 - 05.2019
- Handled customer needs with excellent service.
- Handled returns; merchandising; tagging/hanging clothing.
- Opened and closed, counted all tills/safe, log books, prepared deposits.
- Answered phones; cleaning, tidying.
- Top performer in generating Jumpstart donations.
Customer Service Representative
Global Pet Foods
06.2013 - 07.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information on proper nutrition and care.
- Cared for shelter animals housed in-store, nail trims.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled front reception, phones, stocking, cleaning, open/close, keyholder.
- Provided general office help, including filing paperwork.
Education
Diploma - Veterinary Technician, Honours
Northern College of Applied Arts And Technology
South Porcupine, ONSkills
- Outstanding customer service and interpersonal skills
- Extensive retail and customer service experience
- Excellent teamwork and relationship building skills
- Strong work ethic and dedication to detail
- Conflict Resolution, customer needs assessment
- Professional Appearance
- Reliable and flexible
Languages
English
Timeline
Customer Service Representative
Global Pet Foods
06.2021 - 01.2024
Registered Veterinary Technician
McEwen-Frontenac Animal Hospital
06.2019 - 06.2021
Customer Service Representative
Sport Chek
08.2016 - 05.2019
Customer Service Representative
Global Pet Foods
06.2013 - 07.2016
Diploma - Veterinary Technician, Honours
Northern College of Applied Arts And Technology
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