RAQUEL NOWLIN
Lethbridge,Canada
Summary
Dynamic and relationship-focused public service professional with extensive experience supporting regional operations and cross-government collaboration. Proven ability to build strong networks, analyze operational and workforce needs, and support leaders in making informed decisions. Skilled at navigating complex systems, coordinating multi-site teams, and adapting to shifting priorities across diverse communities. Brings deep experience liaising with HR, Pay & Benefits, Infrastructure, Records Management, program supervisors, and other internal and external agencies—aligning closely with workforce development, labor market awareness, and stakeholder engagement.
Overview
22
22
years of professional experience
Work History
Business Coordinator
Government of Alberta – Employment & Financial Services
Lethbridge, Canada
01.2023 - Current
- Lead administrative operations across the region (Brooks to Crowsnest Pass), supporting diverse community needs, and adapting to shifting program priorities.
- Build and maintain strong working relationships with internal stakeholders, including HR, Pay & Benefits, Infrastructure, Records Management, and external partners.
- Support a leadership team of one Director, three Managers, and nine Program Supervisors by providing labor-related insights, operational analysis, and regional context.
- Oversee two supervisors and approximately 18 administrative staff, including recruitment, onboarding, training, and performance support.
- Manage payroll submissions, purchase card reconciliation, accounts payable, travel coordination, telecommunications, and operational budgeting.
- Coordinate staffing resources across multiple sites, ensuring alignment with regional demands and service delivery requirements.
- Act as a key liaison for cross-departmental collaboration, supporting consistent communication and problem-solving across the region.
Business Coordinator (Remote Support Region)
Government of Alberta – Employment & Financial Services
Calgary, Canada
01.2022 - 01.2023
- Provided remote operational and administrative support to leadership teams across multiple Calgary locations (Heritage Square, John Bowlen Building, and Claresholm).
- Collaborated with business coordinators across Calgary and the South Region to streamline processes and improve consistency in service delivery.
- Led training, onboarding, and integration for administrative teams supporting three major programs.
- Allocated staff resources based on program needs, labor demands, and operational priorities.
- Served as a liaison between regional leadership and HR, Pay & Benefits, Infrastructure, and Records Management.
- Supported recruitment, team building, and ongoing staff development.
Business Coordinator / Executive Assistant to Executive Director
Government of Alberta – Employment & Financial Services
Lethbridge, Canada
01.2016 - 01.2022
- Supported the Executive Director and Regional Leadership Team (three Directors, Managers, and Program Supervisors) with strategic administrative coordination.
- Prepared staffing requests, coordinated approvals, and supported workforce planning activities.
- Managed travel, agendas, minutes, and operational communications across the region.
- Provided leadership to administrative teams in Lethbridge and the Rural West Area.
- Conducted financial reconciliation, purchase card management, accounts payable, and operational reporting.
- Acted as a central liaison for HR, Pay and Benefits, Infrastructure, and Records Management.
- Maintained comprehensive records of account reconciliations, travel documentation, and payables.
Office Manager / Assistant to Department Head
University of Manitoba – Faculty of Health Sciences
Winnipeg, Canada
01.2010 - 01.2016
- Coordinated departmental budgets, financial forecasting, and grant administration.
- Served as an alternate signing authority for operating grants and departmental budgets.
- Completed journal entries, salary transfers, payroll reconciliation, and financial analysis.
- Managed staffing processes, including absences, vacations, step increases, and payroll submissions.
- Supported departmental leadership with operational planning and administrative oversight.
Administrative Roles (progressive roles)
University of Manitoba
Winnipeg, Canada
01.2004 - 01.2010
- Progressively responsible administrative roles supporting academic departments, financial processes, and operational coordination.
Education
Certified General Accountants - CGA Level 2
Chartered Professional Accountant (CPA)
01-2010
Office Technology Program -
Louis Riel Arts & Technology Centre
06-2004
Payroll Certification - Intro to Payroll
Canadian Payroll Association
07-2001
Bachelor of Accounting -
University of Fortaleza
Brazil12-1994
Skills
- Stakeholder and employer engagement
- Workforce planning and staff allocation
- Regional collaboration and relationship building
- Systems thinking and agility
- Creative problem solving
- Program and policy support
- Training, onboarding, and mentorship
- Project coordination
- Financial oversight and reconciliation
- Independent work and prioritization
- Communication and interpersonal skills
Other Relevant Training and Certification
- Commissioner of Oaths
- GOA Supervisor Certificate Program
- GOA OH&S Certificate Program
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Business Coordinator
Government of Alberta – Employment & Financial Services
01.2023 - Current
Business Coordinator (Remote Support Region)
Government of Alberta – Employment & Financial Services
01.2022 - 01.2023
Business Coordinator / Executive Assistant to Executive Director
Government of Alberta – Employment & Financial Services
01.2016 - 01.2022
Office Manager / Assistant to Department Head
University of Manitoba – Faculty of Health Sciences
01.2010 - 01.2016
Administrative Roles (progressive roles)
University of Manitoba
01.2004 - 01.2010
Certified General Accountants - CGA Level 2
Chartered Professional Accountant (CPA)
Office Technology Program -
Louis Riel Arts & Technology Centre
Payroll Certification - Intro to Payroll
Canadian Payroll Association
Bachelor of Accounting -
University of Fortaleza