Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel MacArthur

San Diego

Summary

Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.

Professional hospitality worker prepared for this role. Experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized dining environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor.

Hospitality professional with strong background in providing high-quality service in busy restaurant settings. Known for enhancing guest experiences and contributing to smooth operations. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Proficient in customer interaction, order accuracy, and maintaining clean dining area.

Dependable waitress, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

23
23
years of professional experience

Work History

Cardiac Sonographer

Naval Medical Center
07.2017 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Achieved greater diagnostic accuracy through close attention to detail when capturing precise measurements during echocardiograms.
  • Educated patients on procedure processes, alleviating anxiety and promoting a more relaxed experience during examinations.
  • Provided outstanding patient care by addressing questions or concerns regarding ultrasound procedures before exams took place.
  • Established a positive rapport with patients from diverse backgrounds, fostering trust between patients and healthcare providers.
  • Conducted comprehensive assessments of patient medical histories, ensuring relevant information was considered when interpreting results.
  • Expedited report turnaround time by promptly analyzing scan results and providing detailed reports to referring physicians.
  • Ensured high-quality images by routinely calibrating and maintaining sonography equipment, resulting in accurate diagnoses.
  • Improved diagnostic accuracy by maintaining up-to-date knowledge on cardiac sonography techniques and best practices.
  • Streamlined communication by effectively collaborating with cardiologists to discuss findings and develop treatment plans.
  • Contributed to the development of new protocols for cardiac imaging, enhancing overall patient care within the facility.
  • Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.

Navy Corpsman

United States Navy, USN
11.2003 - 06.2017
  • Rendered emergency medical treatment and administered immunization programs.
  • Administered medications and treatments as prescribed by physicians.
  • Championed mental health initiatives within the unit, advocating for resources and support programs for service members in need.
  • Contributed to mission success by delivering high-quality field medical support during deployments.

Wait Staff Member

Black Bear Diner Restaurant
05.2002 - 05.2003
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Associate of Arts - General Studies

University of Maryland
MD
05-2012

Skills

  • Strong multitasking
  • Efficient organization
  • Food safety oversight
  • Hospitality service expertise
  • Safe food handling
  • Table bussing
  • Food safety
  • Food delivery
  • Multitasking and organization
  • Server training

Timeline

Cardiac Sonographer

Naval Medical Center
07.2017 - Current

Navy Corpsman

United States Navy, USN
11.2003 - 06.2017

Wait Staff Member

Black Bear Diner Restaurant
05.2002 - 05.2003

Associate of Arts - General Studies

University of Maryland

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Raquel MacArthur