Raquel Holmes
Abbotsford,BC
Summary
. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
I think i would ne great asset to Vanguard Mechanical
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resident Worker
Mission Community Services Society
09.2023 - 07.2024
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of [200]+ residents under long-term care.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Followed directions of licensed nurses to administer medications and treatments.
Office Administration Manager
Coast Machinery
01.2022 - 04.2023
- Scheduling of all logistic aspects
- Daily bookkeeping
- All front desk duties
- International brokerage document completion and submission
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Estimator
Apex Alluminum Extrusions
02.2015 - 03.2017
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Analyzed buildings to prepare estimates for aluminum work.
- Prepared material orders to complete projects on time and within budget.
- Analyzed designs and performed accurate cost analysis.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Monitored project progress to identify and address changes in project scope or budget.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Responsible for clients realtions
- Prepared bids and proposals to submit to clients and secure new business.
Yoga Instructor/Front Desk Agent
Oxygen Yoga
01.2016 - 10.2020
- Kept studio area safe, organized, and comfortable for students.
- Explained different yoga styles and poses to students.
- Arrived early to set up room, greet students, and answer questions.
- Developed safe and effective exercise programs for class members.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Assisted with marketing and promoting of classes and services.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Promoted fitness classes to boost gym attendance.
- Led aerobics, yoga, core strength and kickboxing classes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Closing duites
Manager of Business Development and Sales
Haney Hawgs
07.2006 - 03.2015
- Developed detailed plans based on broad guidance and direction.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Shipping and receiving
- open and closing duites
- Bookkeeping
- Reception
- Sales of all merchandise including motorcycles
Education
First Aid
St John Ambulance
Abbotsford, BC2016
Certified Yoga Instructor - Yoga Instructor
Semperviva School of Yoga
Vancouver, BC2016
Bartending
Fine Arts Bartending School
Vancouver, BC2013
High School Diploma -
Hatzic Secondary
Mission, BC06.2004
Skills
- Strong Work Ethic
- First Aid Certification
- CPR Certification
- Workload prioritization
- Mail handling
- Meeting Coordination
- Estimate Preparation
- Cost Estimation
- Construction Cost Estimates
- Individual and Group Instruction
- Group and individual instruction
- Teaching Forms and Techniques
- Student assessment
- Customer Relations
- Safety understanding
- Equipment Organization
- Group Fitness Instructor Certification
- Relationship Building
Languages
English
Full Professional
Yoga and MMA Training
Trained in Martial arts since i was 4 years of age .
Yoga is passion of mine
Certification
Yoga Trainer certificate
Bartending Certificate
First Aid Certificate
Naloxen Certified
Teeth whitening certificate
Timeline
Resident Worker
Mission Community Services Society
09.2023 - 07.2024
Office Administration Manager
Coast Machinery
01.2022 - 04.2023
Yoga Instructor/Front Desk Agent
Oxygen Yoga
01.2016 - 10.2020
Estimator
Apex Alluminum Extrusions
02.2015 - 03.2017
Manager of Business Development and Sales
Haney Hawgs
07.2006 - 03.2015
First Aid
St John Ambulance
Certified Yoga Instructor - Yoga Instructor
Semperviva School of Yoga
Bartending
Fine Arts Bartending School
High School Diploma -
Hatzic Secondary
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