Raquel Gabel

Oversee All Accounts Payable Functions

• Manage vendor payments, invoice processing, and expense reconciliation for a rapidly growing company with annual revenues exceeding $4M and expenses exceeding $35M.
• Develop and implement workflows to streamline invoice processing, vendor management, and expense reconciliation, enhancing accuracy and operational efficiency.
• Ensure compliance with GST/HST, payroll tax, and other regulatory filings, maintaining accurate records and adherence to federal and provincial regulations.

Develop and Implement Comprehensive Workflows

• Designed standardized workflows for accounts payable processes, improving efficiency and reducing errors.
• Collaborated with cross-functional teams to integrate workflows into QuickBooks and AIMSIO for seamless project cost tracking and data analysis.

Lead Process Improvement Initiatives

• Spearheaded the implementation of an improved timekeeping system for shop employees, enhancing payroll accuracy and reducing administrative workload.
• Contributed to the creation of a comprehensive purchase order system for office, shop, and field teams, supporting up to 500 employees during peak operations.

Financial Reporting and Analysis

• Utilize QuickBooks and AIMSIO to prepare financial reports, support cash flow forecasting, and conduct budget variance analysis.
• Assist in preparing financial statements, including balance sheets and income statements, to support strategic decision-making and business planning.

Collaborate Across Departments

• Work closely with operations, finance, and management teams to address accounting inquiries, resolve issues, and support business initiatives.

Monitor KPIs and Optimize Costs

• Analyze key performance indicators to identify cost-saving opportunities and implement operational improvements.

Manage Employee Benefits and Procurement

• Oversee employee health benefits programs and office supply procurement to ensure cost-effective resource utilization.

Train and Mentor Team Members

• Provide training to junior staff on financial systems, workflows, and compliance standards, fostering a culture of continuous improvement.

Business Setup and Licensing

• Spearheaded the establishment of the clinic, securing necessary business and medical licensing in compliance with provincial and industry regulations.
• Successfully navigated application and approval processes for operational permits and certifications.

Interior Design and Clinic Setup

• Designed and implemented the clinic's interior layout, selecting furniture and ordering consumables to create a professional and welcoming client environment.
• Managed vendor sourcing and procurement for all clinic furnishings, ensuring functionality and aesthetic alignment with the brand vision.
• Oversaw the setup and organization of treatment rooms, reception areas, and staff facilities for optimal workflow and client comfort.

Operational and Financial Oversight

• Developed financial processes, including budgeting, pricing strategies, and cash flow management, to ensure profitability and long-term sustainability.
• Managed accounts payable and receivable functions, vendor contracts, and expense tracking.

Software and System Implementation

• Researched, selected, and implemented practice management software to streamline scheduling, client records, and inventory management.
• Integrated payment processing and reporting systems to enhance efficiency and elevate the client experience.

Client Services and Treatments

• Delivered advanced medical aesthetics treatments with a personalized approach, fostering high client satisfaction and retention.
• Provided expert consultations, educating clients on treatment options, skincare regimens, and post-procedure care.

Team Leadership and Training

• Trained and mentored junior staff on treatment protocols, client care, and operational procedures to maintain high service standards.

Marketing and Brand Development

• Developed and executed marketing strategies to attract and retain clients, including social media campaigns, promotions, and collaborations.
• Built a strong clinic brand identity focused on quality care, innovation, and client trust with the support of a marketing company.

Inventory and Vendor Management

• Managed inventory, vendor relationships, and supply ordering to ensure seamless operations and cost control.

Compliance and Risk Management

• Ensured all treatments and operations adhered to industry standards and safety regulations, minimizing risks and liabilities.

Strategic Planning and Business Development

• Contributed to long-term strategies for service expansion, revenue growth, and brand positioning in the medical aesthetics industry.

Plan and Organize Business Operations

• Planned and organized meetings, conferences, and events to ensure smooth business operations.
• Prepared documents, reports, and presentations for executives and board members, utilizing advanced software tools to enhance productivity.

Manage Communication and Coordination

• Screened calls and emails, responding or redirecting messages to appropriate channels for efficient communication.
• Coordinated calendars, travel arrangements, and logistics for senior executives.

Financial and Data Management

• Developed and maintained databases to track performance metrics and sales data, providing actionable insights to executives.
• Created expense reports, budgets, and filing systems to support financial tracking and resource allocation.

Review and Enforce Compliance Standards

• Reviewed company forms, marketing materials, and communication procedures to ensure alignment with applicable laws and guidelines.
• Improved company policies and standards to outline ethical, safe, and efficient procedures.

Audit and Risk Management

• Scheduled and conducted evaluations of company policies, procedures, and internal control structures to identify gaps and enforce corrective actions.
• Managed practical action plans to address audit findings and compliance violations.
• Liaised with risk management, internal audit, and employee services departments to investigate and resolve compliance issues.

Leadership in Certification and Standards

• Played a key role in the development and launch of GMP certification, including research, SOP development, training, and securing approval for implementation.
• Enhanced accountability by allocating tasks for compliance assessments, mitigation strategies, monitoring, and auditing.

Collaborate with Regulatory and Business Units

• Collaborated with sales, marketing, and other business units to address improper sales practices and ensure compliance with market conduct regulations.
• Established and maintained productive relationships with regulatory bodies to streamline compliance efforts.

Contract and Documentation Oversight

• Reviewed contracts for compliance, privacy concerns, and potential risks, developing corrective action plans as needed.
• Oversaw filing documentation and record maintenance, ensuring accurate dissemination across departments.

Coordinate Meetings and Events

• Planned and executed corporate meetings, special events, and team activities for groups of 40+ employees.
• Scheduled meetings and managed calendars for high-level decision-makers.

Support Office Operations

• Organized and maintained filing systems for physical and digital records.
• Assisted with troubleshooting, maintenance, and updates for office systems.

Customer and Project Support

• Facilitated communication between clients and internal departments, addressing inquiries with professionalism and efficiency.
• Coordinated project materials, including spreadsheets and reports, ensuring timely updates for management review.

Manage Salon Operations

• Oversaw daily operations of the salon, including performance, inventory, and customer satisfaction.
• Hired, trained, and managed a team of eight staff, fostering a collaborative and high-performing work environment.

Enhance Customer Retention

• Created repeat business by building long-term relationships with customers and ensuring top-notch service quality.
• Scheduled employees and customer appointments to maximize productivity and operational efficiency.

Inventory and Compliance Management

• Monitored stock levels, placed inventory orders, and ensured adherence to safety and service standards.

Provide Administrative and HR Support

• Delivered administrative and HR support across safety, accounting, and field operations.
• Coordinated team schedules, managed logistics, and tracked expenses with precision.

Maintain Office Efficiency

• Ensured a clean and organized workplace and maintained adequate office supplies at all times.

• Completed a one-year unpaid apprenticeship with elite groomers from Groom Team Canada, receiving advanced training in professional grooming techniques and breed-specific styling.
• Independently financed the apprenticeship, covering the costs of tools, equipment, and training materials at the age of 17, demonstrating exceptional dedication, maturity, and financial independence.
• Developed expertise in precision grooming, handling diverse canine breeds, and mastering techniques that positioned you among the top-performing groomers in the program.
• Recognized for exceptional talent and skill, achieving eligibility to join Groom Team Canada by 2015 and praised as one of the best groomers the team had ever trained.
• Built a strong foundation in client communication, behavioral management, and grooming business operations, preparing for leadership roles in the pet care industry.

• Provided a foundational knowledge of financial accounting principles and practices, focusing on the preparation, interpretation, and analysis of financial statements, including the balance sheet, income statement, and cash flow statement.
• Developed skills in understanding and applying core accounting concepts, such as accrual accounting, revenue recognition, and matching principles.
• Emphasized the use of financial statements for decision-making by investors, creditors, and business managers to assess organizational performance and strategy.

• Comprehensive training in advanced skincare and non-invasive medical esthetic procedures, including chemical peels, microdermabrasion, laser therapy, and IPL treatments.
• Developed expertise in skin anatomy, client assessment, and personalized treatment planning to deliver exceptional results and client satisfaction.
• Emphasized safety protocols, sanitation, and compliance with industry regulations to ensure ethical and effective practice.
• Gained business acumen in clinic operations, marketing, and client retention strategies to support professional growth in the medical esthetics field.