Raquel Fulton
UC Irvine Health
Orange
1
Language
1
Certification
23
years of professional experience
Assisted in expanding professional knowledge and skills through training opportunities.,Supported initiatives aimed at increasing earnings potential.,Contributed to enhancing work processes and team dynamics.,Participated in diverse experiences to broaden skill set.,Pursued leadership opportunities to influence team success.
Work History
Senior Admitting Representative
11 Months- Assisted with patient admission and registration by collecting necessary information and supporting accurate data entry in electronic health records.
- Supported financial clearance by verifying insurance benefits, obtaining pre-authorizations, and explaining billing processes to patients.
- Facilitated customer service as the main contact for patients, effectively addressing inquiries and fulfilling their needs both in person and over the phone.
- Helped maintain record management practices in compliance with privacy laws such as HIPAA while keeping patient information current.
- Provided administrative support through appointment scheduling and document preparation for interdepartmental use.
Senior Admissions Representative
7 Months- Answering multiple phone calls, triaging calls and routing to correct department, checking in/out patients, collect co payments, reschedule and schedule appointments.
Financial Coordinator
3 Months- Responsible for coordinating referrals, scheduling appointments, obtaining insurance verification and benefits, tracking, documenting and communicating the authorizations of status to internal and external providers as well as the patient/family.
Patient Access Representative
2 Years 3 Months- Scheduling, check patients in and out, answer phones and transfer to proper departments, school notes.
Admitting Representative
1 Year 5 Months- Admitting representative as well as front desk lobby receptionist. Admit patient's, verify demographics, insurance and guide them to destination. For front lobby, answer phones, print labels for each person coming in, guide patients to department they are checking in for.
Patient Access Representative
2 Years 4 Months- Check patients in/out, collect co payments, verify demographics, get all legal documents scanned, schedule appointments.
Front Office Scheduler
3 Years 1 Month- Front desk scheduler. Answered incoming calls, confirmed appointments, medical records, verified insurance, entered billing, assisted Doctor in procedures, transported patients to vehicle after procedure, made follow up appointments.
Client Service Representative
5 Years 11 MonthsClient Service Representative
4 Years 11 MonthsEducation
General educational development
General (High school or equivalent)
Skills
Delivery driver experience
EMR/EHR
Records management
Client services
Customer support
Spanish
Customer service (10+ years)
Medical Office Experience
Medical Scheduling
Electronic health records (EHR) management
Computer skills (10+ years)
Microsoft Access
Patient interaction
Pediatrics
Oncology
Experience with children (10+ years)
Clerical
Clinic
Computer literacy
Microsoft Excel
Microsoft Word
Patient Care
HIPAA
Medical Records
Grammar Experience
Mentoring
Windows
EMR systems
Word processing
Outpatient
Typing
English
Clerical experience
Filing
Order entry
Appointment scheduling
Scheduling
Care plans
Microsoft Office
EHR systems (6 years)
Basic math
Administrative experience
ICD-9
Bilingual
Hospital Experience
Call center
Communication skills (10+ years)
EMR
Managed care
Multi-line phone systems
Front office
client services (10+ years)
Medical collection (6 years)
Computer operation
Productivity software
Sales (5 years)
Office experience
Insurance Verification
Organizational skills
Ophthalmology
Phone etiquette
Medical Terminology
Insurance prior authorization
ICD-10
Microsoft Powerpoint
Microsoft Outlook
Data entry
Medical receptionist
CPT coding
Call center experience
49-66 calls at day.
Telephone etiquette
Collecting co-pays
Verifying eligibility
Customer service
Problem-solving
Attention to detail
Punctual and hardworking
Problem-solving abilities
Calm and effective under pressure
Multitasking Abilities
Excellent communication
Registration and scheduling
Team collaboration
Caring and empathetic
Active listening
Adaptability and flexibility
Detail-oriented
Insurance verification
Scheduling appointments
Patient registration
Patient confidentiality
HIPAA compliance
Verifying insurance
Checking in patients
Eligibility requirements
Medical insurance
Insurance authorizations
Outbound calling
Certification
- Driver's License
- Non-CDL Class C
- CPR Certification
- BLS Certification
Languages
Spanish
Timeline
Senior Admitting Representative
UC Irvine Health
09.2025 - CurrentRead More
Senior Admissions Representative
UCI
01.2025 - 08.2025Read More
Financial Coordinator
CHOC Children's
10.2024 - 01.2025Read More
Patient Access Representative
Children's Hospital Of Orange
07.2022 - 10.2024Read More
Admitting Representative
CHOC Children's
02.2021 - 07.2022Read More
Patient Access Representative
Phoenix Children's Hospital
09.2019 - 01.2022Read More
Front Office Scheduler
Restore Orthopedic and Spine Center
07.2014 - 08.2017Read More
Client Service Representative
West Pacific Medical Laboratories Inc
08.2010 - 07.2016Read More
Client Service Representative
Westcliff Medical Laboratories
10.2003 - 09.2008Read More
Orange High School
General (High school or equivalent)
Read More
Santiago Canyon College
General educational development
Read More