Raquel Estella
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
17
17
years of professional experience
Work History
Health Care Aide
CBI Home Health
05.2018 - Current
- Developed strong and trusting rapport with patients to facilitate smooth quality care.
- Maintained clean, and well-organized patient environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted patients with feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept accurate records of patients' care, condition, and progress.
- Employed mobility devices , mechanical lift equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
- Tracked and reported clients progress based on observations and conversations.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Food Service Attendant
Tim Hortons
05.2019 - 03.2020
- Answered guests' questions about menu items and helped make selections.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Processed payments and provided receipts to establish proof of transaction.
Grocery Store Manager
Rustans Supercenter Inc
01.2006 - 03.2017
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Accounting And Payroll Administration Diploma
Prairie Western College
Calgary, AB04.2024
No Degree - Health Care Aide
Academy of Learning College
Edmonton, AB03.2018
Bachelor of Science - Food Technology
Polytechnic University of The Philippines
Manila, Philippines04.1996
Skills
- Patient Assessments
- Compassionate Caregiver
- Dementia and Alzheimer's Knowledge
- Trustworthy Companion
- Symptom Documentation
- Catheter Change and Preparation
- ADLs Assistance
- Mobility Assistance Needs Understanding
- Merchandise Promotion and Display
- Sales Documentation
- Shrinkage Prevention
- Microsoft Office Proficiency
Timeline
Food Service Attendant
Tim Hortons
05.2019 - 03.2020
Health Care Aide
CBI Home Health
05.2018 - Current
Grocery Store Manager
Rustans Supercenter Inc
01.2006 - 03.2017
No Degree - Accounting And Payroll Administration Diploma
Prairie Western College
No Degree - Health Care Aide
Academy of Learning College
Bachelor of Science - Food Technology
Polytechnic University of The Philippines
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