Raquel Dorantes
Santa Ana
Summary
With a proven track record at Wholefoods Market, I excel in enhancing customer satisfaction and team productivity through effective leadership and problem-solving. Skilled in food and beverage management and fostering team collaboration, I've significantly improved service delivery standards, demonstrating a keen eye for detail and a commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Wholefoods Market
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
IHSS Care Provider
Aaron Dearing
05.2019 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
Kitchen and FOH Manager
Roxyz by Zovs
09.2021 - 07.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Food and Beverage Manager
Embassy Suites
01.2019 - 07.2019
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Manager
Grasslands Meat Market & Restaurant
02.2017 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Kitchen Manager
Sealegs at the Beach
02.2016 - 10.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
Santa Ana College
Santa Ana, CA12-2023
Skills
- Training and mentoring
- Emotional support
- Scheduling staff
- Food and beverage operations
- Staff training and development
- Goal oriented
- Food safety
- Kitchen management
- Customer service
- Guest relations
- Shift scheduling
- Cleaning and sanitation
- Attention to detail
- Vendor relations
- Employee motivation
- Team collaboration and leadership
Certification
- ServSafe Food Handler's Certification
Timeline
Supervisor
Wholefoods Market
03.2024 - Current
Kitchen and FOH Manager
Roxyz by Zovs
09.2021 - 07.2023
IHSS Care Provider
Aaron Dearing
05.2019 - Current
Food and Beverage Manager
Embassy Suites
01.2019 - 07.2019
Manager
Grasslands Meat Market & Restaurant
02.2017 - 12.2018
Kitchen Manager
Sealegs at the Beach
02.2016 - 10.2017
High School Diploma -
Santa Ana College
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