RAQUEL DIAZ
Kingston
Summary
Experienced in office management and administration, with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader who seamlessly integrates advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence for the organization.
Overview
7
7
years of professional experience
Work History
Customer Service Administrator
Rexel Canada
03.2022 - 03.2025
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Service Manager/Assistant Office Administrator
Universal Mechanical
05.2018 - 05.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
- Processed financial documents, contracts, expense reports and invoices
- Sorted and distributed business correspondence to correct department or staff member
- Processed, tracked and pursued resolutions for issues to keep records and accounts current
- Oversaw workforce management and staff scheduling to keep office operations running smoothly
Education
High School Diploma -
Loyola Community Learning Centre
Kingston, ON06.2013
Skills
- Customer service excellence
- Accounts payable and receivable
- Telephone etiquette
- Scheduling and calendar management
- Data entry
- Skilled in Jobber, AS400, Microsoft Office, TECSYS Warehouse Management System
- Workforce Management
- Multitasking and organization
Timeline
Customer Service Administrator
Rexel Canada
03.2022 - 03.2025
Service Manager/Assistant Office Administrator
Universal Mechanical
05.2018 - 05.2021
High School Diploma -
Loyola Community Learning Centre
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