Raquel Dasher
Clovis
Summary
Accomplished Individual with a proven track record at Fresno Oral Maxillofacial Surgery Group, enhancing billing efficiency and patient satisfaction. Skilled in financial management and customer service, adept at resolving conflicts and improving revenue cycle performance. Trained staff, ensuring HIPAA compliance and professionalism, significantly contributing to office financial stability. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
18
18
years of professional experience
Work History
Patient Financial Coordinator
Fresno Oral Maxillofacial Surgery Group
07.2011 - Current
- Increased efficiency in the billing department through regular audits, identifying errors, and providing training to staff members as needed.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Participated in cross-functional team meetings to discuss strategies for improving overall revenue cycle performance.
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Collaborated with clinical teams to optimize patient care coordination and financial management.
- Contributed to the office's financial stability by maintaining accurate records of all transactions and reconciliations.
- Updated patients'' financial records promptly after receiving payments or adjustments, ensuring timely reporting of account status changes.
- Answered incoming calls, scheduled appointments.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Warranty Administrator
Fahrney Automotive Group
12.2006 - 10.2009
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
No Degree - Health And Accidental Insurance Licensing
AD Banker Online
OnlineDental Assisting Program - Registered Dental Assisting
Reedley College
Reedley, CA06-2011
GED -
Reedley High School
Reedley, CA06-1999
Skills
- HIPAA compliance
- Financial management expertise
- Professionalism and ethics
- Office administration
- Dental terminology
- Customer service
- Patient registration
- Data entry proficiency
- Conflict resolution
- Payment collection
- Teamwork
- Problem-solving
- Time management
- Calm and effective under pressure
Languages
Spanish
Professional Working
Timeline
Patient Financial Coordinator
Fresno Oral Maxillofacial Surgery Group
07.2011 - Current
Warranty Administrator
Fahrney Automotive Group
12.2006 - 10.2009
No Degree - Health And Accidental Insurance Licensing
AD Banker Online
Dental Assisting Program - Registered Dental Assisting
Reedley College
GED -
Reedley High School
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