Raquel Cordon
Los Angeles
Summary
Operations-focused leader with extensive experience managing luxury spa and wellness environments within high-end hospitality. Proven ability to lead teams, streamline operations, manage budgets, improve service delivery, and drive revenue through retail and program development. Highly transferable skills in people management, customer experience, operations, training, and cross-functional coordination. Seeking to transition into operations, client experience, program management, or corporate service roles outside of traditional hospitality.
Overview
9
9
years of professional experience
Work History
Spa Manager
Peninsula Beverly Hills
Beverly Hills
11.2022 - Current
- Led daily operations of a high-volume luxury spa, ensuring seamless guest experiences and adherence to brand standards
- Managed and supervised multidisciplinary teams including front desk, spa attendants, and service providers
- Created and implemented operational procedures to improve efficiency, service flow, and guest satisfaction
- Oversaw scheduling, payroll oversight, and labor optimization while remaining compliant with California labor regulations
- Handled employee performance management, coaching, corrective action, and onboarding during probationary periods
- Managed inventory, ordering, and vendor relationships to control costs and maintain operational readiness
- Collaborated with hotel leadership on wellness programming, retail initiatives, and guest engagement strategies
- Resolved guest concerns and escalations with professionalism, discretion, and strong problem-solving skills
Spa Supervisor
Peninsula Beverly Hills
Beverly Hills
08.2020 - 11.2022
- Supported management in daily operations and staff oversight
- Acted as manager-on-duty, handling guest issues and operational decisions
- Trained new hires on systems, service standards, and brand expectations
- Assisted with scheduling, inventory tracking, and retail support
- Ensured compliance with safety, cleanliness, and service protocols
Front Desk Agent
Montage Beverly Hills
Beverly Hills
04.2017 - 03.2019
- Managed high-volume booking systems and guest communications
- Delivered personalized guest service in a fast-paced luxury setting
- Handled payments, retail transactions, and membership or package sales
- Maintained accurate records and supported daily operational needs
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA03-2017
Skills
- Operations & Process Improvement
- Team Leadership & Coaching
- Customer / Client Experience Management
- Scheduling & Workforce Planning
- Budgeting & Cost Control
- Vendor & Inventory Management
- Retail & Revenue Strategy
- Training & SOP Development
- Conflict Resolution & Employee Relations
- Luxury Brand Standards & Quality Control
Timeline
Spa Manager
Peninsula Beverly Hills
11.2022 - Current
Spa Supervisor
Peninsula Beverly Hills
08.2020 - 11.2022
Front Desk Agent
Montage Beverly Hills
04.2017 - 03.2019
Bachelor of Arts - Sociology
University of California, Riverside