Raquel Coelho
Toronto,Ontario
Summary
Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Intake Coordinator
Sage Health And Wellness
11.2023 - Current
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
Pharmacist
Almofariz Pharmacy
06.2020 - 11.2023
- Orchestrated the administration of 700+ COVID19 and flu vaccines, ensuring adherence to safety standards and regulatory requirements
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Interviewed, hired and trained staff, enabling business to serve more patients.
- Increased immunization rates in the community by administering vaccinations during flu season.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Managed drug and supply inventories.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Team Leader
The Body Shop
03.2019 - 03.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated customer needs and feedback to drive product and service improvements.
Pharmacist
Ronil Pharmacy
02.2018 - 08.2018
- Spearhead the pharmacy's collaboration with a local nursing home, overseeing direct communication with the medical team and managing all related administrative and accounting tasks to ensure seamless cooperation and service delivery
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Contributed to revenue growth through effective cost containment measures such as generic substitution whenever appropriate.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Provided education and support to reduce obesity, diabetes and heart disease.
- Optimized drug therapy for patients by closely monitoring lab results, vital signs, and clinical response to medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Reconstituted oral liquids.
Community Pharmacy Intern
Fonseca Pharmacy
03.2017 - 08.2017
- Collaborated with healthcare professionals to optimize patient treatment plans through appropriate medication therapy management.
- Streamlined workflow processes within the pharmacy team, leading to faster prescription turnaround times for customers.
- Improved pharmacy efficiency by maintaining proper inventory levels and organizing medications for easy access.
- Increased patient satisfaction by effectively communicating complex medical information in layman''s terms to promote understanding and adherence to treatment plans.
- Assisted in developing informative marketing materials about available services, contributing to increased pharmacy revenue and community awareness.
- Assisted with inventory control, maintained levels, checked invoices and entered inventory information into computer.
- Provided valuable input during team meetings, sharing ideas on how to improve overall pharmacy operations and enhance patient care.
- Gained extensive knowledge of various drug classifications and their therapeutic uses, applying this information to optimize patient care during daily interactions.
Education
Diploma - Marketing
George Brown College
Toronto, Ontario04.2020
Master of Science - Pharmaceutical Sciences
University of Lisbon
Lisbon, Portugal08.2017
Bachelor of Science - Pharmaceutical Sciences
University of Lisbon
Lisbon, Portugal08.2015
Skills
- Patient confidentiality
- Healthcare industry understanding
- Medical terminology knowledge
- Multitasking and Organization
- Team Leadership
- Customer Service Management
- Relationship Building
- Microsoft Office
- Documentation and Recordkeeping
- Strategic Planning
- Quality Assurance
- Regulatory Compliance
Other Work Experiences
- Clinic Receptionist, 11/01/23, Present, Sage Health and Wellness, Toronto, Ontario, Manage patient inquiries and appointments, demonstrating strong interpersonal skills and the ability to build positive relationships., Implement strategies to streamline patient registration processes, resulting in improved customer satisfaction., Effective communication with clients to gather information about their needs and preferences and conveyed relevant information about services, pricing, and policies., Communicate effectively with massage therapists and other staff members to ensure smooth clinic operations.
- Team Leader, 03/01/19, 04/01/20, The Body Shop, Toronto, Ontario, Assess customers’ needs, providing assistance and information on product benefits to maximize sales and profitability., Deliver the highest level of costumer service, product knowledge, sales performance, inventory management and shop operations., Assist with the execution of internal marketing campaigns and event plans.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Limited Working
German
Elementary
Certification
Drug Development Product Management Specialization Mar 2024
University of California, San Francisco
Online Certificate
Timeline
Patient Intake Coordinator
Sage Health And Wellness
11.2023 - Current
Pharmacist
Almofariz Pharmacy
06.2020 - 11.2023
Team Leader
The Body Shop
03.2019 - 03.2020
Pharmacist
Ronil Pharmacy
02.2018 - 08.2018
Community Pharmacy Intern
Fonseca Pharmacy
03.2017 - 08.2017
Diploma - Marketing
George Brown College
Master of Science - Pharmaceutical Sciences
University of Lisbon
Bachelor of Science - Pharmaceutical Sciences
University of Lisbon
Drug Development Product Management Specialization Mar 2024
University of California, San Francisco
Online Certificate
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