Raquel Chica

Team Leader | October 2025 - Present

Senior Travel Consultant | September 2024 – October 2025

• Managed complex corporate travel bookings using Galileo GDS and Tramada, delivering cost-effective, policy-compliant itineraries.
• Led and coached a team of 6 travel consultants, acting as the escalation point for complex, VIP, and time-critical travel requests.
• Provided high-level travel advice aligned with client policies, duty of care, and service standards.
• Drove SLA, KPI, and quality performance through workflow improvements and collaboration with international teams in a fully remote environment.
• Consistently recognized for high customer satisfaction, accuracy, and fast turnaround times.

Fares Specialist (2021-2024)

SME (2018 - 2021)

Travel Consultant (2016 - 2018)

• Began career as a Travel Consultant, managing client quotes, bookings, and exchanges with accuracy and efficiency. Promoted to Subject Matter Expert (SME), continuing hands-on travel consulting while providing guidance and support to the team on complex issues. Advanced to Fares Specialist, focusing on ticket issuance and exchanges, leveraging expertise in Sabre GDS to ensure compliance, accuracy, and high-quality service delivery

• Ensured timely invoicing by managing multiple client accounts with attention to detail.
• Streamlined invoicing processes, enhancing cash flow and reducing payment delays for clients.
• Generated comprehensive reports detailing accounts receivable, aiding in financial oversight and decision-making.
• Developed insights from accounts payable reports, improving vendor relationships and payment strategies.
• Conducted regular reconciliations of accounts, maintaining accuracy and integrity of financial records.
• Collaborated with clients to resolve discrepancies, fostering strong relationships and trust.
• Implemented best practices for record-keeping, enhancing efficiency in financial operations.

• Managed booking and ticketing services for Korean Air passengers and was recognized with awards as a top agent.

Performed outbound calls to existing customers of Virgin Media to sell mobile plan.

• Regularly checked and maintained stocks inventory to all branches of SM Supermarket.
• Created monthly sales report of all stores.
• Interacted with the existing and potential suppliers for new product presentation