Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Armbrister

London,Canada

Summary

Highly efficient professional well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

15
15
years of professional experience

Work History

Legal Client Experience Associate

AnywhereWorks
04.2023 - 08.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Took incoming calls for multiple Law Firms across the United States & Canada.
  • Assisted customers with scheduling and payments.
  • Assisted customers with their needs, providing knowledgeable guidance on company policies and service.
  • Participated in ongoing product training sessions to stay current on industry trends and effectively address customer inquiries

Lead Client Account Manager

AnywhereWorks
10.2021 - 01.2023
  • Streamlined internal processes to improve efficiency and enhance client experiences.
  • Mentored 9 junior team members in best practices for managing successful client accounts.
  • Ensured accurate billing and invoicing through diligent record keeping and organization skills.
  • Optimized departmental processes with implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Implemented innovative solutions that improved overall client satisfaction levels and loyalty scores.
  • Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.

Client Account Manager

AnywhereWorks
10.2020 - 10.2021
  • Boosted client satisfaction by addressing concerns, providing solutions, and maintaining strong relationships.
  • Managed a diverse portfolio of clients for optimal account growth and retention.
  • Delivered exceptional customer service with timely communication and proactive problem solving.
  • Fostered long-term relationships with key decision-makers within clients'' organizations, resulting in increased business opportunities.

News Anchor

BCN TV
02.2009 - 08.2019
  • Enhanced viewer engagement by incorporating compelling storytelling techniques and dynamic on-air presentation.
  • Boosted ratings by consistently delivering accurate, timely news updates and captivating stories.
  • Collaborated with producers to develop engaging, informative segments for daily broadcasts.
  • Conducted thorough research and fact-checking for accuracy in reporting, ensuring credibility and trustworthiness.
  • Increased knowledge by participating in training for video editing, live show production and journalism.

Education

College Diploma - Medical Office Administration

Anderson College of Health, Business & Technology
London, ON
11.2024

College Certificate - Broadcasting & Television News

Fanshawe College
London, Ontario
05.2020

High School Diploma -

Abaco Central High School
Marsh Harbour, Abaco
01.1998

Skills

  • Customer Service
  • Problem Solving
  • Leadership
  • Creativity
  • Teamwork
  • Quick Books
  • Computer Skills
  • Customer Engagement
  • Relationship Building
  • Customer Interaction

Languages

English
Full Professional

Timeline

Legal Client Experience Associate

AnywhereWorks
04.2023 - 08.2023

Lead Client Account Manager

AnywhereWorks
10.2021 - 01.2023

Client Account Manager

AnywhereWorks
10.2020 - 10.2021

News Anchor

BCN TV
02.2009 - 08.2019

College Diploma - Medical Office Administration

Anderson College of Health, Business & Technology

College Certificate - Broadcasting & Television News

Fanshawe College

High School Diploma -

Abaco Central High School

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Raquel Armbrister