Raquael Wallace
Bomanville,ON
Summary
Energetic Recreation Coordinator known for high productivity and efficient task completion. Specialize in program development, team leadership, and community engagement. Excel in communication, adaptability, and problem-solving to enhance recreational programs and participant satisfaction. Committed to fostering inclusive environments and positive experiences for all community members.
Overview
15
15
years of professional experience
Work History
Recreation Coordinator/Special Events Coordinator
Light House Church Oshawa
Oshawa, ON
06.2023 - Current
- Developed, implemented, and evaluated diverse leisure and social programs for community members of all ages.
- Addressing the financial and basic needs of the members of the community.
- Aided individuals in managing diverse conflicts within casual and hostel environments.
- Planned recreational programs designed to improve member satisfaction.
- Initiating creative ideas and keeping recreation programs entertaining and refreshing.
- Monitoring and controlling expenses according to budgetary guidelines.
- Determining appropriate recreation activities for participants in various age groups.
Administrative Assistant
905 Reno
Toronto, Ontario
01.2017 - 03.2023
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- I prepared the agenda, took minutes, and followed up on recommendations.
- Reported repairs and replacement needs of equipment and supplies.
- Greeted visitors and provided general information about the company.
Recreation Program Coordinator
City of Toronto
Toronto, Ontario
03.2013 - 06.2016
- Supervised staff scheduling for the recreation center operations.
- Ensured all activities met the needs of the residents and were age-appropriate, and culturally inclusive.
- Assisted in the development and implementation of recreation programs.
- Adhered to established policies, procedures and guidelines when executing duties.
- Guided volunteers, interns, and program participants.
- Conducted assessments of participant needs and interests to develop new programming.
- Provided customer service support by responding to inquiries from clients promptly.
- Settled disputes or helped solve other customer concerns.
- Evaluated existing programs for effectiveness and made necessary adjustments or modifications.
Recreation Program Leader
City of Toronto
Toronto, Ontario
09.2009 - 06.2012
- Interacted with parents and guardians of participants to discuss program policies, procedures, and progress updates.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Supported site leader in coordinating and executing different projects.
- Provided support to staff regarding administrative tasks associated with running a program.
- Ensured the safety of participants during all activities.
- Promoted a fun, safe, and inclusive environment by monitoring the activity of campers to identify and address behavioural issues.
- Built and strengthened relationships with children, families, and team members.
- Engaged with participants to encourage involvement in different recreational activities.
- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
Education
Associate of Arts - Recreation & Leisure
Durham College
Oshawa, None09-2024
Skills
- Ability to communicate effectively, both verbally and in writing
- Fundamental knowledge of domestic abuse, substance abuse, mental health, and the Child Welfare Act
- Knowledge of adults, multi-age, and school-age youth behavior management techniques
- Excellent problem-solving and decision-making skills, with the demonstrated ability to handle and resolve situations
- Ability to work flexible hours (ie, days, afternoons, evenings, and weekends)
- Advanced proficiency in computer skills in Microsoft Office (ie, Word, Excel, PowerPoint, Outlook, etc)
- Activity planning
- Senior programs
- Youth engagement
- Adaptive programming
- Program improvement
- Group coordination
- Outdoor recreation
- Activity assessment
Timeline
Recreation Coordinator/Special Events Coordinator
Light House Church Oshawa
06.2023 - Current
Administrative Assistant
905 Reno
01.2017 - 03.2023
Recreation Program Coordinator
City of Toronto
03.2013 - 06.2016
Recreation Program Leader
City of Toronto
09.2009 - 06.2012
Associate of Arts - Recreation & Leisure
Durham College
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