Raphaël Ballard Emond

• Maintained detailed records of member interactions, ensuring all pertinent information was accurately documented for reference in future communications.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Responded to customer calls and emails to answer questions about products and services.

• Provided guidance and support to mentees, helping them navigate academic and personal challenges, resulting in an overall increase in mentees' confidence and academic performance.

• Supported cross-functional teams with project deadline adherence.

Projects :

Survey on the Official Language Minority Population (SOLMP)

• Preparation of collection materials related to the development of a survey and participation in the test phase of the questionnaires in numerical form.

ESDC Employee Wellness Survey (ESDC EWS)

• Preparation of collection materials related to the development of a survey and participation in the test phase of the questionnaires in numerical form.

Public Service Employee Survey (PSES)

• Participated to the test phase of the questionnaires.

Colectica software integration

• Participate in the early-testing phase of the Colectica software integration for metadata usage in survey.