Raphaelia Ugwu
St. John's,NL
Summary
Hardworking highly-energetic and collaborative team player taking pride in being punctual and dependable. Offers three years professional experience in golf cart beverage attendance.
Active listener with superb oral and written communication skills. Dependable and responsible personality.
Assertive and charismatic marketing and sales professional with expertise in promoting products directly to customers at trade shows or company locations. Cheerful and engaging with exceptional public speaking skills and an in-depth knowledge of each product on display. Customer-savvy Cart Girl accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Capable cocktail waitress on the golf course as well as inside the restaurant/bar passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in these establishments.
Overview
7
7
years of professional experience
Work History
Golf Cart/Beverage Attendant
Benin Club Golf Course
10.2020 - 07.2023
- Developed rapport with regular patrons, fostering a welcoming atmosphere and encouraging repeat visits.
- Promoted a safe environment by promptly addressing spills, broken glassware, or other potential hazards in the bar area.
- Increased customer satisfaction rate by demonstrating excellent customer service etiquette.
- Increased beverage sales through upselling techniques and thorough knowledge of menu items.
- Contributed to efficient operations by quickly processing drink orders and accurately handling transactions.
- Addressed customer complaints and inquiries to verify satisfaction.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Assisted management in creating seasonal beverage menus that showcased unique offerings while maintaining cost efficiency.
Sales Manager
Valerys CEO Ventures
03.2016 - 06.2018
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Education
GED -
College of The North Atlantic
St. John's, NL Canada06.2025
Skills
- First Aid/ CPR AED
- Skilled motivator
- Strength coaching
- Strong verbal communication
- Healthy lifestyle role model
- Energetic personality
- Experience in sales
- Time management
- Dependable and punctual
- Cheerful and presentable
- Exceptional interpersonal skills
- Excellent Driver
- Accepts direction and coaching
Additional Information
Aminat Abubakar
709 853-5861
aminat.abubakar34@ed.cna.nl.ca
Rhoda Kareem
709 690-0713
rhodatomori@gmail.com
Uchenna Hillary
larry4dfuture@gmail.com
+23450354171
Timeline
Golf Cart/Beverage Attendant
Benin Club Golf Course
10.2020 - 07.2023
Sales Manager
Valerys CEO Ventures
03.2016 - 06.2018
GED -
College of The North Atlantic
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