Raphael Sahril
MB
Summary
Adept at fostering guest relations and enhancing dining experiences, I excelled at Holland America Line by implementing stringent food safety practices and showcasing exceptional multitasking abilities. My proactive approach and positive attitude significantly improved service quality and efficiency, embodying teamwork and critical thinking skills to meet and exceed hospitality standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Holland America Line
09.2009 - 05.2015
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Diploma - Science Laboratory Technology
Red River College Polytechnic
Winnipeg, MB04-2026
Bachelor of Science - Health Sciences Majoring in Physiotherapy
Esa Unggul University
Jakarta - Indonesia09-2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
- Organization and Time Management
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Food safety understanding
- Quality Control
- Food safety practices
- Positive and professional
- Strong Work Ethic
- Order Management
- Food spoilage prevention
Cooking, Cycling, Adventuring
Cooking: Cooking is more than just a hobby for me; it's a creative outlet and a way to bring people together. I enjoy experimenting with new recipes and cuisines, which has taught me the importance of precision, patience, and creativity. These skills translate well into the workplace, where attention to detail and innovative thinking are crucial.
Cycling: Cycling is my preferred mode of transportation and a significant part of my lifestyle. It has instilled in me a strong sense of discipline, endurance, and time management. Whether it's a daily commute or a long-distance ride, cycling has taught me to set goals, stay focused, and push through challenges—qualities that are essential in any professional setting.
Adventuring: My love for adventuring has taken me to various parts of the world, where I've embraced new cultures and experiences. This passion has enhanced my adaptability, problem-solving skills, and ability to thrive in diverse environments. I believe that my adventurous spirit and willingness to step out of my comfort zone can bring a fresh perspective and innovative ideas to your team.
Languages
English
Full Professional
Indonesian
Native or Bilingual
Certification
- Responsible Service Certification - Smart Choices Manitoba - 2024 August
- The Workplace Hazardous Materials Information System (WHMIS) - Red River College Safety & Health Service Winnipeg MB - 2024 August
- Canada Language Benchmark Level 8C - Intensive English For International Students - RRC Polytech Winnipeg MB - 2024 December
- French for Beginner 1 & 2 Program - University of Saint-Boniface Winnipeg MB - 2023 December
Timeline
Server
Holland America Line
09.2009 - 05.2015
Diploma - Science Laboratory Technology
Red River College Polytechnic
Bachelor of Science - Health Sciences Majoring in Physiotherapy
Esa Unggul University