RAPHAEL OSORIO
La Habra
Summary
Passionate and personable with experience in fast paced gym and hospitality environments. Known for creating welcoming, high-energy, spaces where members feel seen and valued. Skilled in independently managing administrative and daily operations, training staff, resolving conflicts and driving membership growth. Very person oriented and believe every guest interaction is a chance to build community and trust for the club. Passionate for growth in the fitness industry and health.
Overview
3
3
years of professional experience
Work History
General Merchandise (Seasonal)
Target
11.2021 - Current
- Assisted customers with questions while displaying customer service skills
- Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales
- Took inventory of merchandise to identify items needing reordering or replenishment
- Cleaned display cases, shelves and aisles
Front Desk Associate
Golds Gym
08.2022 - 08.2024
- Provided exceptional customer service and hospitality by promptly responding to guest inquiries and requests
- Led in retrieving the most overdue funds amongst my peers
- Handled customer feedback negative and positive positively by addressing concerns in a timely manner
- Proficient in accurately processing paperwork, filing documents, and updating records
Front Desk Manager
Golds Gym
02.2024 - 05.2024
- Trained and supervised new front desk staff members, providing guidance and coaching as needed
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience
- Responded promptly to intra-staff conflict or issues
- Ran the ordering and sales of juice bar, supplements, and retail merchandise
- Organized and constructed the weekly schedule for the front desk staff
- Oversaw with General Manager the revenue of the entire club amongst other departments; PT, sales
- Handled the administrative responsibilities throughout the club
Education
ASSOCIATE IN ARTS (A.A.) - KINESIOLOGY
Fullerton College
La Habra, CA05-2025
Skills
- Customer Relations
- Guest Satisfaction
- Handling pressure and tolerating stress
- Exceptionally fast learner
- Multitasking capabilities
- Ambition to grow in the industry
- Passionate for the fitness industry and space
Timeline
Front Desk Manager
Golds Gym
02.2024 - 05.2024
Front Desk Associate
Golds Gym
08.2022 - 08.2024
General Merchandise (Seasonal)
Target
11.2021 - Current
ASSOCIATE IN ARTS (A.A.) - KINESIOLOGY
Fullerton College
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