Raphael Nwangwu
Kitchener ,ON
Summary
Committed Home Support Worker with knowledge in home care support. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Support Worker
Closing The Gap Healthcare
01.2024 - Current
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Monitored vital signs and reported health concerns to healthcare professionals in a timely manner.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Supported physical wellness by assisting clients with exercise routines or therapeutic movement under the guidance of healthcare professionals.
Warehouse Associate
Aerotek
07.2023 - 01.2024
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
Health Care Assistant
National Orthopaedic Hospital
02.2021 - 06.2023
- Helping patients to move around.
- Monitoring patients and performing basic health checks
- Making patients feel comfortable.
- Washing and dressing patients.
- serving meals and helping to feed patients.
- Perform general cleaning in wards and sterilise medical equipment
COVID-19 Response Team (Non Medical) Volunteer
Federal Ministry Of Health, Nigeria
03.2020 - 08.2022
- Assist the Medical Staff to perform their duty in quarantine facilities.
- Support with Supplies such as, Food, medicine and PPE to infected patients.
- Sanitise the facility by using approved disinfectants chemical.
- Monitor patient for any changes, reactions or symptoms and report to the medical team.
- Help with the transfer of corpse to the mortuary.
- Participate in Covid-19 awareness campaign, to educate the community of the risk and prevention.
- Managed inventory of medical supplies, ensuring adequate stock levels and proper storage conditions.
- Educated patients on preventative measures and self-care techniques, fostering long-term wellness habits.
- Provided essential support during emergency situations, facilitating prompt and effective interventions.
Customer Service Representative
Chuka’s Oceanic Express
06.2015 - 12.2018
- Resolved customer complaints with empathy, resulting in increased
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Greet and welcome customers in a professional and welcoming manner
- Inspecting damaged parts brought in by customers to determine the proper replacement
- Examining returned parts for defects and conferring with customers about exchanges and refunds
- Marking incoming parts and stocking them in the stockroom
- Maintain high level attention to detail in completing all appropriate paperwork
- Answer the telephone, direct calls, and respond to emails as required
- Supportively work alongside department colleagues
- Adhere to all company policies and procedures as set out
- General house-keeping duties as required
Education
Higher National Diploma (HND) - Business Administration And Management
Institute of Management And Technology (IMT)
Enugu, Nigeria 09.2010
National Diploma - Business Administration And Management
Institute of Management And Technology (IMT)
Enugu, Nigeria 09.2006
West Africa Examination Council (WAEC) -
Ntezi Community Secondary School
Ebonyi, Nigeria 06.2003
National Examination Council (NECO) -
SENIOR SCHOOL CERTIFICATE
Enugu, Nigeria11.2003
Skills
- Emotional Resilience
- Patient Care
- Behavior redirection
- Care Plan Management
- Personal Hygiene Assistance
- First aid and safety
- Professional boundaries
- Mobility support
- Interpersonal Communication
- ADL support
- Feeding Assistance
- Housekeeping
- Vital signs monitoring
- Light Housekeeping
- Ability to Lift
- Certified in CPR/AED
- Compassionate Caregiving
- Respect for privacy
- Adaptable to change
- Ambulation Assistance
- Recording vital signs
- Ontario Driver's License
Languages
English
Certification
- PSW - Personal Support Worker
- HCA - Home Care Assistant
- HSW - Home Support Worker
- First Aid & CPR
License
• Ontario Drivers License, Class G
• Vehicle Insurance
Timeline
Home Support Worker
Closing The Gap Healthcare
01.2024 - Current
Warehouse Associate
Aerotek
07.2023 - 01.2024
Health Care Assistant
National Orthopaedic Hospital
02.2021 - 06.2023
COVID-19 Response Team (Non Medical) Volunteer
Federal Ministry Of Health, Nigeria
03.2020 - 08.2022
Customer Service Representative
Chuka’s Oceanic Express
06.2015 - 12.2018
Higher National Diploma (HND) - Business Administration And Management
Institute of Management And Technology (IMT)
National Diploma - Business Administration And Management
Institute of Management And Technology (IMT)
West Africa Examination Council (WAEC) -
Ntezi Community Secondary School
National Examination Council (NECO) -
SENIOR SCHOOL CERTIFICATE
- PSW - Personal Support Worker
- HCA - Home Care Assistant
- HSW - Home Support Worker
- First Aid & CPR
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