Raphael Kpalobi
Oakville
Summary
Dedicated professional with expertise in patient assistance and appointment setting, demonstrating proficiency in PowerPoint and Microsoft applications at an intermediate level. Skilled in patient information collection, privacy, contact, and admission processes, ensuring a seamless experience for patients. Committed to enhancing healthcare operations through effective communication and organisational skills.
Overview
6
6
years of professional experience
Work history
Sports Chek
Fort McMurray, Alberta
11.2023 - 12.2025
- Provided product recommendations based on customer needs
- Stayed knowledgeable about current promotions and product features
- Developed and maintained courteous and effective working relationships, with co-workers
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided excellent customer service by promptly answering customer inquiries, when required
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sports Chek
Fort McMurray, Alberta
11.2023 - 12.2023
- Provided product recommendations based on customer needs
- Stayed knowledgeable about current promotions and product features
- Developed and maintained courteous and effective working relationships, with co-workers
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided excellent customer service by promptly answering customer inquiries, when required
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Access Representative
Guy’s And St Thomas’ NHS Foundation Trust
London, Westminster
10.2022 - 05.2023
- Scheduled and cancelled appointments with patients. Left voicemails for specific patients
- Dealt with scanning and entering patient details manually onto the system
- Developed and maintained courteous and effective working relationships, with co-workers
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided excellent customer service by promptly answering patient inquiries, when required
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Access Representative
Guy's And St Thomas' NHS Foundation Trust
London, Westminster
10.2022 - 05.2023
- Scheduled and cancelled appointments with patients. Left voicemails for specific patients
- Dealt with scanning and entering patient details manually onto the system
- Developed and maintained courteous and effective working relationships, with co-workers
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided excellent customer service by promptly answering patient inquiries, when required
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shadowing Student
Fencepiece Road Medical Centre
Loughton, Ilford
12.2019 - 02.2020
- I worked as a shadowing student with the head of department, watching the procedures that were carried out
- Each patient that came in had a different query or problem, so the pattern was never the same
- I observed and made notes on how the practitioner would detect the problem, through a series of start-up questions to work towards detecting the problem With
- Each question that was asked would lead to another until the doctor was comfortable enough to prescribe medication or refer them to the right professional e.g. an osteopath or chiropractic clinic.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
Shadowing Student
Fencepiece Road Medical Centre
Loughton, Ilford
12.2019 - 02.2020
- I worked as a shadowing student with the head of department, watching the procedures that were carried out
- Each patient that came in had a different query or problem, so the pattern was never the same
- I observed and made notes on how the practitioner would detect the problem, through a series of start-up questions to work towards detecting the problem With
- Each question that was asked would lead to another until the doctor was comfortable enough to prescribe medication or refer them to the right professional e.g. an osteopath or chiropractic clinic.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
Education
High School Diploma -
Kantor King Solomon High School
Ilford, Essex, UK 06.2022 -
Diploma of Higher Education -
Keyano College
Fort McMurray / Alberta 08.2025 -
Skills
- PowerPoint – Intermediate Level
- Microsoft - Intermediate Level
- Patient Assistance
- Appointment Setting
- Patient Information Collection
- Patient Privacy
- Patient Contact
- Patient Admission
Referees
Referees will be provided on request
Volunteer Experience
Pacesetters Early Learning Centre, Volunteering, Fort McMurray, Alberta, Canada, 2023-06, 2023-10, Worked under close supervision to support educators and staff to prepare learning materials (cutting, sorting, organizing), Ensured safety and supervision by keeping a close eye on children to always ensure safety, Helped with hand washing routines and tidying up after meals or activities
Timeline
Diploma of Higher Education -
Keyano College
08.2025 -
Sports Chek
11.2023 - 12.2025
Sports Chek
11.2023 - 12.2023
Patient Access Representative
Guy’s And St Thomas’ NHS Foundation Trust
10.2022 - 05.2023
Patient Access Representative
Guy's And St Thomas' NHS Foundation Trust
10.2022 - 05.2023
High School Diploma -
Kantor King Solomon High School
06.2022 -
Shadowing Student
Fencepiece Road Medical Centre
12.2019 - 02.2020
Shadowing Student
Fencepiece Road Medical Centre
12.2019 - 02.2020