Raphael Ghelani
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
ESD Agent
Shared Services Canada
2024.02 - 2024.08
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
IT Support Agent
Canadian Air Transport Security Authority
2023.01 - 2023.12
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in development of system security protocols.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed a project to swap phones for over 100 employees, coordinating logistics and ensuring a smooth transition.
Cashier and Sales Associate
Swatch
2022.03 - 2022.11
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Ph.D. - Bachelor of Science: Software Engineering
University of Ottawa
Ottawa, ON07.2025
High School Diploma -
École Secondaire Catholique Franco-Cité
Ottawa, ON06.2021
Skills
- Programming Languages (e.g., Python, Java, JavaScript)
- Software Proficiency (e.g., Microsoft Office, Adobe Creative Suite)
- Data Analysis (e.g., Excel, SQL, Tableau)
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
- Critical Thinking
- Empathy and Listening
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Professional Working
Timeline
ESD Agent
Shared Services Canada
2024.02 - 2024.08
IT Support Agent
Canadian Air Transport Security Authority
2023.01 - 2023.12
Cashier and Sales Associate
Swatch
2022.03 - 2022.11
Ph.D. - Bachelor of Science: Software Engineering
University of Ottawa
High School Diploma -
École Secondaire Catholique Franco-Cité
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