Raphael Ghelani
Ottawa,ON
Summary
Proven in delivering exceptional customer service and technical support, I excelled at The Canadian Air Transport Security Authority by coordinating IT maintenance and troubleshooting with efficiency. Skilled in Microsoft Windows and adept at problem-solving, I consistently met business needs with flexibility, enhancing system operations and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Student, Systems Support
The Canadian Air Transport Security Authority
2023.01 - 2023.04
- Coordinate preventive and corrective maintenance activities related to IT Management
- Support the IT Service Desk with regards to desktop support, setup and take down of workstations as required.
- Support IT Management operations and maintenance
- Troubleshooting technical problems
Cashier / Merchandiser
Shoppers Drug Mart
2022.06 - 2022.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
École Secondaire Catholique Franco-Cité
Ottawa06.2021
Skills
- Customer Service
- Problem-Solving
- Multitasking
- Computer Skills
- Organization and Time Management
- Flexible and Adaptable
- Technical Support
- System Troubleshooting
- Service Calls
- Ticket management
- Hardware and Software Configuration
- Microsoft Windows and Office
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Limited Working
References
- Olivier Favre
Manager, Systems Support
CATSA
613-203-0311
olivier.favre@catsa.gc.ca - Bashir Surani
Store Owner
Shoppers Drug Mart
613-866-0416
asdm1258@shoppersdrugmart.ca
Timeline
Student, Systems Support
The Canadian Air Transport Security Authority
2023.01 - 2023.04
Cashier / Merchandiser
Shoppers Drug Mart
2022.06 - 2022.12
High School Diploma -
École Secondaire Catholique Franco-Cité
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