Raphael Ghelani
Ottawa,ON
Summary
Proven in delivering exceptional customer service and technical support, I excelled at The Canadian Air Transport Security Authority by coordinating IT maintenance and troubleshooting with efficiency. Skilled in Microsoft Windows and adept at problem-solving, I consistently met business needs with flexibility, enhancing system operations and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Student, Systems Support
The Canadian Air Transport Security Authority
01.2023 - 04.2023
- Coordinate preventive and corrective maintenance activities related to IT Management
- Support the IT Service Desk with regards to desktop support, setup and take down of workstations as required.
- Support IT Management operations and maintenance
- Troubleshooting technical problems
Cashier / Merchandiser
Shoppers Drug Mart
06.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
École Secondaire Catholique Franco-Cité
Ottawa06.2021
Skills
- Customer Service
- Problem-Solving
- Multitasking
- Computer Skills
- Organization and Time Management
- Flexible and Adaptable
- Technical Support
- System Troubleshooting
- Service Calls
- Ticket management
- Hardware and Software Configuration
- Microsoft Windows and Office
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Limited Working
References
- Olivier Favre
Manager, Systems Support
CATSA
613-203-0311
olivier.favre@catsa.gc.ca - Bashir Surani
Store Owner
Shoppers Drug Mart
613-866-0416
asdm1258@shoppersdrugmart.ca
Timeline
Student, Systems Support
The Canadian Air Transport Security Authority
01.2023 - 04.2023
Cashier / Merchandiser
Shoppers Drug Mart
06.2022 - 12.2022
High School Diploma -
École Secondaire Catholique Franco-Cité
Similar Profiles
SAKINA KHANSAKINA KHAN
Screening Officer at Canadian Air Transport Security Authority, CATSA, GARDA World, Greater Toronto Airports AuthorityScreening Officer at Canadian Air Transport Security Authority, CATSA, GARDA World, Greater Toronto Airports Authority
Komalpreet KaurKomalpreet Kaur
Screening Officer at Canadian Air Transport Security AuthorityScreening Officer at Canadian Air Transport Security Authority
Thanistan AntonyThanistan Antony
Screening Officer at Canadian Air Transport Security AuthorityScreening Officer at Canadian Air Transport Security Authority