Raphael Gatore
Waterloo,ON
Summary
As a third-year Computer Science major, I am seeking an entry level position in software engineering where I can leverage my two years of industry experience. Known for my competitive nature and ability to thrive in team settings, I excel in executing large-scale tasks efficiently. My background includes a strong track record in task deployment, underpinned by robust testing and debugging skills. Eager to contribute to a dynamic team, I am looking for an opportunity to apply my technical expertise and collaborative skills in a role that demands innovation and high-quality software solutions.
Overview
4
4
years of professional experience
Work History
Software Engineering Academy Intern
Volkswagen Group Canada
Ajax, ON
03.2022 - 04.2024
- Collaborated with my team to improve a user-friendly Volkswagen and Audi training platform, enhancing the learning experience and accessibility for users
- Implemented strategies that significantly improved the responsiveness of a web-based training platform
- Tested and finetuned website application, reducing the instances of bugs by 8.6%
- Conducted regular audits to check for potential issues or irregularities in the database system
- Create and produce lively online training to Canadian dealer network using Adobe connect
- Build and translate (French/English) learning course using Articulate Rise
- Gathered data for market research projects and analyzed findings to make recommendations.
Data Entry / Customer Service (Bilingual)
General Motors
Oshawa
12.2019 - 02.2022
- Provided customers with information regarding the service offered and other inquiries
- Entered and update client information in the database
- Created new accounts for new members
- Collaborated effectively with 911, contributing to the successful recovery and repossession of more than 100 clients' stolen vehicles
- Assisted new members who purchased a car and provided a complimentary plan
- Assisted members involved in car accidents and provided accurate information 911
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Troubleshoot clients' mobile applications and technical difficulties
- Added/cancelled members' plans when needed.
Education
Bachelor of Science - Computer Science
Wilfrid Laurier University
Waterloo, ON01-2024
High School Diploma Honors -
All Saint Catholic School
Skills
- Testing and debugging
- Error Identification
- Data Analysis
- File Management
- Data Security
- Web application
- Project Documentation
- Database Management Software
- Microsoft (excel, world, power point)
Coding Language
- C, C++, C#
- Python
- Java
- Javascript
- React
- SQL
- HTML
- Prolog
Languages
- ENGLISH
- FRENCH
Timeline
Software Engineering Academy Intern
Volkswagen Group Canada
03.2022 - 04.2024
Data Entry / Customer Service (Bilingual)
General Motors
12.2019 - 02.2022
Bachelor of Science - Computer Science
Wilfrid Laurier University
High School Diploma Honors -
All Saint Catholic School
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