Summary
Overview
Work History
Education
Skills
Certification
Languages
Playing board games, Watching soccer and connecting with people
Timeline
Generic

Raphael Erameh

Calgary,Alberta

Summary

Diplomatic Customer Relations Coordinator skilled in driving client retention through dedication to fostering top-level service illustrated across ten years in similar roles. Perpetuates corporate mission through hard work and commitment to client satisfaction. Solid team player with experience in promoting good sociocultural relationship.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Peace Legal
12.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.

Customer Relations Coordinator

Redeemers international Company
08.2020 - 11.2023
  • Answered phone calls and emails from clients to address questions, complaints, and needs
  • Maintained customer relationships by responding to inquiries, resolving complaints and providing information.
  • Developed strategies for increasing customer satisfaction and loyalty.
  • Assisted with the development of marketing campaigns aimed at increasing customer engagement.
  • Developed policies for handling difficult or escalated customer issues.

Service Writer /Lead Customer Service Advisor

Higher Ground Unlimited
07.2015 - 07.2020
  • Organized and conducted trainings and seminars on emotional and personal relationships.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Motivated clients by setting goals and providing ongoing support and encouragement.
  • Managed administrative tasks such as scheduling appointments, billing clients.
  • Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.

Customer/Community Relations Coordinator

RCCG HARVEST CENTER VIETNAM
06.2013 - 06.2015
  • Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
  • Enhanced community engagement by organizing and executing successful events, promoting collaboration and awareness.
  • Managed communication channels, including social media and newsletters, to effectively share updates and news with the public.
  • Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently
  • Provided customer service support via phone calls or emails when needed
  • Developed strategies to improve operational procedures and reduce costs.
  • Organized team events to promote a positive work environment.

Education

DIPLOMA IN MODERN APPLIED PSYCHOLOGY CANDIDATE -

U.KAcademy of Modern Applied Psychology
03.2024

DIPLOMA IN POSITIVE PSYCHOLOGY CANDIDATE -

IRELAND ALISON
02.2024

Standard First Aid And CPR / HCP Certification

St Mark James Training
Calgary, AB
02-2024

CERTIFIED SOCIAL SKILLS TRAINER IN CHILDREN'S SOCIAL SKILLS TRAINER -

Social Skills Company
09.2021

DIPLOMA IN EDUCATIONAL PSYCHOLOGY -

IRELAND ALISON
10.2020

DIPLOMA IN COUNSELING -

The Kew Training Academy
11.2019

DIPLOMA IN SOCIAL WORKS STUDIES IN SOCIAL WORKS STUDIES -

IRELAND ALISON
06.2019

TEACHING ENGLISH TO SPEAKERS OF FOREIGN LANGUAGE IN INTERNATIONAL ENGLISH TEACHER LICENCE -

Australian International TESOL
11.2018

ADVANCED LEADERSHIP SKILLS IN ADVANCED LEADERSHIP -

HAGGAI INSTITUTE
06.2009

BACHELOR OF ARTS (B.A.) IN HISTORY -

Ambrose Alli University
Ekpoma, Edo State
04.1994

Skills

  • Office Management
  • Business Administration
  • Technical Support
  • Attention to Detail
  • Personable and Approachable
  • Team Collaboration
  • Relationship Development
  • Leadership
  • Customer Satisfaction
  • Diplomatic Communication
  • Time Management skills
  • Persuasive skills
  • Patience
  • Client Retention Strategies
  • Inbound Call Management
  • Call Documentation
  • Account Management
  • Complaint Handling
  • Customer Support
  • Information Protection
  • Call center experience
  • Product Knowledge

Certification

  • Life Coaching Certification Course (Achology Certified)
  • Associate Life Coaching Certification ECA Accreditation online
  • 11 Essential Career Soft Skills Online
  • What future for Education (University of London)
  • The Arts and Science of Relationship: Understanding Human Needs
  • Certificate in ADHD: Everyday Strategies for Elementary Students (University of Buffalo)

Languages

English
Full Professional

Playing board games, Watching soccer and connecting with people

I'm an expert at playing Scrabble game , great knowledge of general sports , writing short stories and connecting with people.

Timeline

Customer Service Officer

Peace Legal
12.2023 - Current

Customer Relations Coordinator

Redeemers international Company
08.2020 - 11.2023

Service Writer /Lead Customer Service Advisor

Higher Ground Unlimited
07.2015 - 07.2020

Customer/Community Relations Coordinator

RCCG HARVEST CENTER VIETNAM
06.2013 - 06.2015

DIPLOMA IN MODERN APPLIED PSYCHOLOGY CANDIDATE -

U.KAcademy of Modern Applied Psychology

DIPLOMA IN POSITIVE PSYCHOLOGY CANDIDATE -

IRELAND ALISON

Standard First Aid And CPR / HCP Certification

St Mark James Training

CERTIFIED SOCIAL SKILLS TRAINER IN CHILDREN'S SOCIAL SKILLS TRAINER -

Social Skills Company

DIPLOMA IN EDUCATIONAL PSYCHOLOGY -

IRELAND ALISON

DIPLOMA IN COUNSELING -

The Kew Training Academy

DIPLOMA IN SOCIAL WORKS STUDIES IN SOCIAL WORKS STUDIES -

IRELAND ALISON

TEACHING ENGLISH TO SPEAKERS OF FOREIGN LANGUAGE IN INTERNATIONAL ENGLISH TEACHER LICENCE -

Australian International TESOL

ADVANCED LEADERSHIP SKILLS IN ADVANCED LEADERSHIP -

HAGGAI INSTITUTE

BACHELOR OF ARTS (B.A.) IN HISTORY -

Ambrose Alli University

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