Raphael David
Calgary,Alberta
Summary
Adaptable service employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and peers needs balanced and operations in line with targets.
Overview
2
2
years of professional experience
Work History
Shift Lead/Shift Manager
Dairy Queen
02.2022 - Current
- Also responsible for regular employee operations on the register, grill stations, and ice cream stations. Provided direct supervision of employees and their tasks in order to ensure an efficient shift.
- Managed safety, cleanliness and product production of the establishment.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Also responsible for regular employee operations on the register, grill stations, and ice cream stations.
Education
Bachelor of Commerce - Finance
University of Calgary
Calgary, AB06.2027
High School Diploma -
Western Canada Highschool
Calgary, AB06.2023
Skills
- Staff Support/Supervision
- Leadership
- Operation Monitoring
- Customer Loyalty
- Restaurant Operation
- Customer Service and Communication
- Organization and Time Management
- Troubleshooting
Additional Information
Fluent in English and French
Proficient in Tagalog
Community service: Volunteering at local Church
Interests: basketball, computers and games, music
Timeline
Shift Lead/Shift Manager
Dairy Queen
02.2022 - Current
Bachelor of Commerce - Finance
University of Calgary
High School Diploma -
Western Canada Highschool
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