RAOUL SERRANO
Edmonton,AB
Summary
Dynamic professional with a proven track record at Rotating Right and Visions Electronics. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Sales and Purchasing
Rotating Right
01.2016 - 05.2024
- Monitored and handled claims to factories and vendors to address shortages, missing parts and defective products.
- Performed cost analysis and obtained quotes to prepare reports for buyers.
- Analyzed delivery and market systems to assess future and present material availability.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Arranged for distribution and delivery of parts and supplies to meet production deadlines and expedite flow of materials.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Associate/Manager
Visions Electronics
01.2002 - 01.2016
- Managed a team of 12 sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Education
Bachelor of Arts - Purchasing, Liability And Procurement
PMAC Purchasing Management Assoc of Canada
Edmonton, AB03.2013
Bachelor of Arts - Communication, Culture, Information And Technology
University of Alberta
Edmonton, AB05.1994
Skills
- Technical understanding
- Cross-Functional Teamwork
- Cost Analysis
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Time Management
- Attention to Detail
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales and Purchasing
Rotating Right
01.2016 - 05.2024
Sales Associate/Manager
Visions Electronics
01.2002 - 01.2016
Bachelor of Arts - Purchasing, Liability And Procurement
PMAC Purchasing Management Assoc of Canada
Bachelor of Arts - Communication, Culture, Information And Technology
University of Alberta
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