RANYA WEST
Chilliwack
Summary
Dedicated administrative clerk with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Clerk/Unit Clerk
Fraser Health
08.2022 - 01.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Contributed to project success by providing administrative support to various teams as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
Customer Service Representative
ICBC
11.2003 - 02.2014
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Education
Nursing Unit Clerk
Kwantlen Polytechnic University
Surrey, BC06-2000
Skills
- Attention to detail
- Active listening
- Clerical support
- Preparing charts
- Customer relations
- Maintaining confidentiality
- Documentation skills
- Problem resolution
- Verbal and written communication
- Multi-line phone system
- Call center experience
- Medical records maintenance
- Medical terminology
- Payment processing
- Client relations
- Professional telephone demeanor
- Cash management
- Filing systems
- Scheduling appointments
- Strong organization
- Unit administrative support
Timeline
Administrative Clerk/Unit Clerk
Fraser Health
08.2022 - 01.2024
Customer Service Representative
ICBC
11.2003 - 02.2014
Nursing Unit Clerk
Kwantlen Polytechnic University
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