Ranvir Sivia
Brampton,ON
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
13
13
years of professional experience
Work History
Security Officer
Arrow Protection Services
2023.03 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Quality Control Analyst
Bank of Nova Scotia
2019.08 - 2024.04
- Conducted reviews (Daily, Weekly, Monthly, etc..) for multiple processes to ensure adherence to established policies and procedures.
- Identified gaps, areas of opportunities and any emerging trends through in-depth reviews and data analysis.
- Made recommendations to business partners and management to increase efficiencies, mitigate risk, assist in improving consistency within the unit and enhance overall process.
- Assist with onboarding and training new members of the team.
- Maintain through knowledge of policies and standard operating procedures for various departments within RSC and awareness of regulatory requirements for Privacy, AML and KYC.
- Conducted data review and followed standard practices to find solutions.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Created and maintained several databases to track statistical data.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Accounting Officer (Mutual funds)
Bank of Nova Scotia
2018.02 - 2019.08
- Responded to all inquiries received in a timely and knowledgeable form while fostering a relationship of mutual trust, respect and confidence.
- Supported colleagues with their training or cross-training initiatives within the department.
- Ensured all activities assigned are executed as per operating procedures while maintaining strict adherence to Security Guideline requirements.
Customer Service Representative
Bank of Nova Scotia
2015.10 - 2017.12
- Assisting customers in a professional, friendly and efficient manner; ensuring transactions are accurate and thorough.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Initiating and responding to customer inquiries and resolving customer concerns.
- Minimizing the organization’s exposure to risk by compiling with regulatory and internal bank guidelines.
- Responded to customer requests for products, services, and company information.
Sales Consultant
Future Shop
2011.06 - 2015.03
- Managed a team through training and support; encourage sales by educating associates on the commission structure, to achieve monthly sales targets in conjunction with overall company strategy.
- Maintained a controlled inventory and low shrink environment to maximize product sales.
- Demonstrated strong sales acumen and product knowledge.
- Effectively displayed relationship-management skills with colleagues and clients.
- Met sales goals through actively producing sales strategies.
Education
Business administration Finance Advance Diploma -
Sheridan College
01.2014
Ontario Secondary School Diploma - undefined
Harold M. Brathwaite Secondary School
01.2010
Skills
- Proficient in Microsoft Office; including Word, PowerPoint, Excel and Outlook
- Emergency Management
- Metal detector operation
- CCTV Surveillance
- Emergency Response
- Conflict resolution techniques
- Report Writing
- Investigative abilities
- Strong computer skills with handling software and hardware installations
- Strong interpersonal communication skills demonstrated through effective collaboration with cross-functional teams
- Effective in public presentations
- General security
Tel
416 476 5189
References
Available Upon Request
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Timeline
Security Officer
Arrow Protection Services
2023.03 - Current
Quality Control Analyst
Bank of Nova Scotia
2019.08 - 2024.04
Accounting Officer (Mutual funds)
Bank of Nova Scotia
2018.02 - 2019.08
Customer Service Representative
Bank of Nova Scotia
2015.10 - 2017.12
Sales Consultant
Future Shop
2011.06 - 2015.03
Business administration Finance Advance Diploma -
Sheridan College
Ontario Secondary School Diploma - undefined
Harold M. Brathwaite Secondary School
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