As a self-motivated health information leader, I bring a wealth of expertise including in-depth understanding of health records management, registration management, organizational performance, and data quality & analysis. My experience extends to the intricacies of coding and data quality, ensuring precision and excellence in all facets of health information management.
Overview
23
23
years of professional experience
Work History
Manager of Coding & Data Quality
Halton Healthcare
Oakville
01.2020 - Current
Reduced coding turnaround time from 90 to 28 days by aligning workload and resources as well as by enhancing the interface between Health Information System (Meditech) and Med2020
Implementation of daily scorecard for the coding and data quality team to keep track of productivity and monthly targets
Automated all the routine reports using Crystal reports and Power BI tool
Implemented additional data quality to validate coded data against other sources such as ICU, Maternal Newborn, OR etc
Collaborated with finance and decision support to improve data quality across the organization
Led and motivated over 35 direct reports to learn new skills and enhance their existing skills
Managed operations in accordance with budget requirements.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Manager of HIM, Decision Support, Registration
Headwaters Health Care Centre
12.2016 - 01.2020
Led automation of decision support reports including Corporate Scorecard, CEO report, Finance committee scorecard, case costing reports, Quality Based Procedures (QBP) reports, Wait Times report for Cancer Surgery, Alternative Level of Care, Daily Occupancy, Pay for Performance in ED etc
Implementation of Central Registration , and Kiosks across the organization to enhance patient experience
Provided continuous education to physicians and clinical leaders to bridge gaps between complete and comprehensive documentation and funding
Implementation of operational projects such as front end dictation for transcription, My Chart, Data Quality Assurance etc
Reviewed and updated policies and procedures for health records, patient registration, privacy, chart completion, and release of information
Managed more than 30 direct reports and two different union contracts
Business Project Manager for Ontario Case Costing
MOHLTC
09.2015 - 12.2016
Monitoring the implementation of an Ontario Case Costing (OCC) project at multiple Ontario hospitals
Developed training material for the hospitals and collaborated routinely with the senior team to ensure compliance
Documented best practices for case costing standards and case costing allocation methodologies to assist hospitals understand case costing methodology
Provided an expert advice to hospitals regarding integration of clinical and utilization information
Senior Financial Consultant
William Osler Health System
07.2014 - 09.2016
Responsible for extracting, validating, and uploading clinical data into case costing software Responsibility for timely submission of case costing data to the Ministry
Responsibilities included comprehensive analysis by integrating clinical systems with case costing information
Worked collaboratively with other teams in the organization including health records, decision support, registration, and finance to validate patient information in different systems
Decision Support Consultant
William Osler Health System
04.2001 - 07.2014
Provided consultative and analytical support through the provision of integrated financial, statistical, and clinical information to support evidence-based decision making and the monitoring of performance to clinical teams
Responsibilities included providing performance analysis of key corporate projects to internal and external stakeholders including Cancer Surgery Agreement, wait time surgeries, pay for results for ED, Post Construction Operating Plan (PCOP), Hospital services agreement (HSA)
Improved the processes for preparation and reporting of corporate and programs level scorecards as well as for the reporting for Ontario Health, Cancer Care Ontario, and Community Care Access Centre
Implemented Computerized Medication Administration Record (cMAR) across the organization
Developed documentation as per project management framework including charter, schedule, project plans, and weekly status reports.
Education
BHA - Health Information Management
Ryerson University
Toronto, ON
06.2013
Advanced Health System Leadership Program
Rotman School of Management
Toronto, ON
01.2018
Health Information Management
Douglas College
New Westminster, BC
06.1998
Skills
Strategic Vision: Proven ability to develop and execute strategic plans for health records management, aligning with organizational goals and regulatory requirements
Team Leadership: Strong track record of leading multidisciplinary teams, fostering a culture of collaboration, and achieving operational excellence
Change Management: Experienced in driving change initiatives within health records departments, ensuring smooth transitions and stakeholder buy-in
Budget Oversight: Proficient in managing budgets and resources effectively, optimizing cost-efficiency while maintaining high standards of service delivery
Electronic Health Records (EHR): Deep understanding of EHR systems, implementation, and optimization to enhance clinical workflows and patient care outcomes
Interdisciplinary Collaboration: Effective communicator with the ability to collaborate with healthcare providers, IT professionals, administrators, and other stakeholders to achieve common goals